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Business Operations Customer Delivery Specialist

3 miesięcy temu

Wrocław, Województwo dolnośląskie, Polska HPE Pełny etat
Business Operations Customer Delivery Specialist This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are looking for Business Operations Customer Delivery Specialist to join our team

How you'll make your mark:

  • Work in partnership Sales in pursuing new business and assessing new business opportunities.
  • Distribute marketing and other information in support of new business opportunities.
  • Collaborate with Sales, HPE and HPE Resellers to effectively manage customer relationships.
  • Administer add-on or follow-on business with customers.
  • Manage the customer experience to ensure expectations are met on both sides, in particular working directly with customers on new transactions.
  • Generate and collect documents in support of new customer account generation.
  • Enter customer and transaction information required for lease administration activities (contract generation, booking, funding) in systems.
  • Arrange to receive and proactively manage/reconcile supplier invoices.
  • Prepare booking and funding packages.
  • Track deal funding to completion of payment.
  • Respond promptly and professionally to customer inquiries.
  • Coordinate, follow-up and reconcile activities necessary for deal processing.
  • Conduct initial and final compliance review pursuant to Schedule of Authorization.
  • Support testing of new systems releases as requested.
  • Share accountability with colleagues in Customer Delivery Team to optimize customer experience and achieve wider team goals.

About you:

  • Relevant experience, you will be business focused, highly motivated and keen to develop your existing skills in a professional, innovative and multi-cultural environment.
  • Leasing experience would be advantageous however experience in a financial services organization or shared service environment is preferable.
  • Drawing on your previous experience you will be able to demonstrate the following skills or competencies:
  • Fluency in German and English language is required
  • Strong customer centric background and service delivery focus
  • Highly organized, with an ability to prioritize and effective time management
  • Good numerical skills coupled with a basic experience of pricing and financial calculations
  • Excellent interpersonal and written communication skills enabling you to liaise effectively with colleagues, suppliers and customers
  • Good problem solving skills
  • Good business sense, escalation judgement and awareness of risk and impact
  • Reasonable level of PC and system skills

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Business Processes, Business Solutions, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Dashboard Reporting, Design Processes, Design Thinking, Empathy, Engagement Strategies, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.