Customer Service Coordinator, Dutch Speaker

5 miesięcy temu


Wrocław, Polska UPM Pełny etat

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils

We are now looking for a Customer Service Coordinator, Dutch Speaker to join our teaminUPM Business Hub, Wrocław, Poland.

Greetings from your future manager

Katarzyna Musiał, Customer Service Team Leader

What you will do

Provide Customer Service in commercial related tasks and perform daily operations, including order intake and management 

Handle customer requests in Salesforce related to samples, pricing, and technical documentation 

Manage and maintain high quality of customer data, price lists

Collaborate proactively and co-ordinate with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery 

Communicate with customers through various channels, including phone, online video calls and email through the Salesforce Case Management system

Provide reports, certificates and statements based on customer requests, using available data sources 

Onboard, guide and support customers with our MyRaflatac online platform 

Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools 

Take part in additional trainings extending knowledge about products, systems, processes

Who you are

You have a bachelor’s or master’s degree

You are an open-minded person who would like to become a part of a cross-functional and international organization

You are fluent, both verbal and written in English and Dutch ; other language skills are considered as an asset

You are eager to learn new things and explore the secrets of the labelling industry

You are a great team person with proactive attitude and advanced interpersonal communication skills

You are focused on customer needs and satisfaction

You have a continuous improvement mindset

You have good organization skills,high attention to details and an ability to identify priorities and solve problems

This is what we offer for you 

A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative. 

A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. 

D evelopment opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. 

R esponsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. 

Learn about our and our



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