Customer Support Specialist – Senior Process Associate- German-Hybrid Wroclaw
2 miesięcy temu
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Customer Support Specialist – Senior Process Associate- German-Hybrid Wroclaw
As part of our Technical Support Department, the Customer Support Specialist provides administrative support to the field service and depot-based teams including interaction with customers in their local language.
Responsibilities
• Coordinating all service-related activities as follows: service contract lifecycle management, work order management, field service support.
• Customer calls and e-mails intake in local language for all related activities such as requests for service, service contract, service- and product-related complaints.
• Efficient collaboration on related tasks with internal stakeholders such as Regional Service Leaders and Coordinators, Customer Service, Finance, Master Data.
• Administration of system supporting Services (ServiceMax, SAP, LOTS).
• Daily collaboration with third parties, such as Flex, DHL, including administration of the reports and systems related to external tracking (NCOD, OKTA portal, Express Logistics Platform).
• Achieving excellence in day-to-day activities.
Qualifications we seek in you
Minimum Qualifications
• Proven experience in customer support, preferably in the medical service area
• Excellent communication.
• Team player, willing to act on behalf of team.
• Pro-activity and autonomy.
• Positive and professional attitude.
• Excellent organizational skills.
• Strong customer orientation and problem-solving skills.
• Perfect knowledge of English and, if applicable, at least one of the following languages: German, Dutch, French.
• Adept at multitasking with great detail orientation.
• Capacity to acquire high level understanding of technical issues
• Good knowledge of all MS Office tools.
• Good system’s orientation, knowledge of SAP or Sales Force is an asset.
• Experience in working in multi-cultural environment.
Languages
• Fluent in German & English, both verbal and written
Travel requirements
• Less than 10%
Shift Requirement
• Regular working hours
What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, additional vacation days, biking policy
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. Kindly please see our Privacy Notice for Employment Candidates:
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Wrocław, Polska Genpact Pełny etatGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
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Wrocław, Polska Genpact Pełny etatGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we...
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Wrocław, Polska Genpact Pełny etatGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
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