Technical Support Specialist with German Language Skills

1 dzień temu


Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etat

As a Technical Support Specialist at Hemmersbach, you will play a critical role in providing top-notch IT support to our global client base. This exciting opportunity requires excellent problem-solving skills, a strong understanding of technical concepts, and the ability to work effectively in a fast-paced environment.

Job Description

Our ideal candidate will be responsible for analyzing, troubleshooting, and resolving application and OS problems, as well as monitoring ticket timelines and collaborating with end-users via phone, email, and chat. You will also be working on 8-hour shifts from our office in Wrocław, Poland, with the possibility of taking weekend shifts.

Required Skills and Qualifications
  • A minimum of [€35,000 - €45,000 per annum] salary, depending on experience, plus additional benefits
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service
  • B2 level English language proficiency, with strong written and spoken communication skills
  • German language skills are highly desirable
  • Previous experience in technical support or helpdesk environments is an asset
Benefits

We offer a comprehensive compensation package, including:

  • Buddy program to support your transition into the company
  • Company events to foster teamwork and camaraderie
  • Flat hierarchies to promote open communication and collaboration
  • Food allowance to support your well-being
  • International environment to broaden your horizons
  • Job with purpose, making a real impact on our clients' success
  • Modern and centrally located office space to inspire creativity
  • Sport allowances to support your physical and mental health


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