Technical Support Specialist for German Market
6 godzin temu
About the Role:
We are seeking a skilled Technical Support Specialist to join our team and provide top-notch technical support to customers in Germany. This role involves analyzing customer issues, resolving problems, and escalating complex cases to higher-level teams.
Responsibilities:
- Provide first-line technical support via phone or email
- Analyze and resolve customer issues in a timely manner
- Evaluate and recommend solutions for product improvements
- Collaborate with cross-functional teams to ensure seamless customer experience
- Maintain accurate records of customer interactions and issue resolutions
Requirements:
- Bachelor's degree in IT or equivalent experience
- Excellent communication and problem-solving skills
- Knowledge of hardware and software, with a focus on technical support
- Fluent in English and German, with Polish as a plus
What We Offer:
- A dynamic work environment with opportunities for growth and development
- A competitive salary of around €55,000 - €65,000 per year, depending on experience
- A comprehensive benefits package, including flexible working hours, hybrid work model, and free private medical care
- Ongoing training and professional development to enhance your skills and expertise
Why Join Us?
ZF Group is a leading global technology company, dedicated to shaping the future of mobility. As a Technical Support Specialist, you will play a critical role in delivering exceptional customer experiences and driving business success. If you're passionate about technology and customer support, we encourage you to apply for this exciting opportunity.
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