L2 Technical Support Specialist

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Genpact PL Pełny etat
Job Overview:

As a L2 Technical Support Engineer with German language proficiency, you will be responsible for providing technical support to our customers in specified times. This role requires independent task processing, active communication, and project participation. You will support a remote team, process internal requests, and create tickets for Product SMEs.

Key Responsibilities:

  • Ensure hotline coverage in specified times
  • Support software product rollout and commissioning
  • Active communication with partners and customers
  • Process internal and partner requests
  • Create tickets for Product SMEs
  • L2 support of L1 remote support and continuous training

Requirements:

  • Technical/Mechanical engineering education or similar
  • Knowledge of customer communication and customer-facing organizations
  • Understanding of medical device business and handling of medical devices
  • Knowledge of Lean and Agile methodologies
  • Service Desk processes and partner expectations
  • Very good teamwork and communication skills

What We Offer:

  • Attractive salary and stable job offer
  • Various trainings and development opportunities
  • Benefits package including insurance, sports activities, and extra leave
  • Free access to our award-winning learning platform


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