Technical Support Specialist – Wroclaw
3 tygodni temu
At Genpact, we are committed to delivering outcomes that shape the future. Our global professional services and solutions firm is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. As a Junior Technical Remote Support Engineer, you will be part of our Technical Services Department, responsible for providing front and back-office support to our customers, using technical knowledge and tools to provide the best support possible.
Key responsibilities include:
- Providing customer satisfaction through proactive support and issue resolution
- Closing cooperation with Level 2 teams to ensure seamless support delivery
- Utilizing predefined technical tools and collaboration with internal stakeholders such as quality, sales, and documentation
- Documenting and processing tickets in our CRM system, adhering to internal KDGs and SLAs
Requirements:
- Technical training or equivalent qualification
- Strong understanding of our processes and innovative approach to problem-solving
- Excellent teamwork and communication skills, with a diverse attitude towards all employees
Languages:
- Fluent in English and Italian, both verbally and in writing
Travel requirements:
- Less than 10%
Shift requirement:
- Regular business hours
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