Aktualne oferty pracy związane z Technical Support Specialist - Wrocław, Województwo dolnośląskie - Genpact
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Technical Support Specialist
1 miesiąc temu
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Job Summary:We are seeking a highly skilled and motivated Junior Technical Remote Support Engineer- Senior Process Associate to join our Technical Services Department. As a key member of our team, you will be responsible for providing front and back-office support to our customers, utilizing technical knowledge and tools to deliver exceptional support.
Key Responsibilities:- Provide front and back-office support to customers, including connection to Level 2 and support for external and internal partners.
- Implement and maintain internally specified KPIs.
- Participate in the promotion of continuous improvement initiatives.
- Promote customer satisfaction and close cooperation with Level 2.
- Use predefined technical tools and collaborate with all internal stakeholders.
- Document and process tickets in our CRM system.
- Comply with internal KDGs and internal/external SLAs.
- Establish lean management thinking and improve knowledge in individual products.
- Expand knowledge through continuous training to stay up-to-date on new changes or product launches.
- Technical training or comparable relevant qualification.
- Innovative open understanding of relevant topics.
- Interest in Lean and Agile.
- High understanding of our processes.
- Open understanding of the activity in the service desk.
- Understanding of the expectations of our external and internal partners.
- Very good teamwork and communication skills.
- Diverse attitude towards all employees and open communication culture.
- International networking with all service desk colleagues.
- Mastering and promoting company values.
Fluent in English and Spanish, both verbal and written.
Travel Requirements:Less than 10% travel required.
Shift Requirement:Regular business hours.
