Technical Support Specialist

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

As a Technical Support Specialist - Senior Process Associate, you will be part of our Technical Services Department, responsible for providing front and back-office support to our customers. Your technical knowledge and skills will enable you to provide the best support to our customers, while implementing and maintaining our internally specified KPIs.

Key Responsibilities:

  • Promote customer satisfaction through effective communication and issue resolution.
  • Collaborate closely with Level 2 teams to ensure seamless support.
  • Utilize predefined technical tools to resolve customer issues efficiently.
  • Work closely with internal stakeholders, including quality, sales, and other teams, to ensure alignment and effective support.
  • Document and process tickets in our CRM system, ensuring accurate and timely resolution.
  • Comply with internal KDGs and internal/external SLAs, as well as specified processes and work instructions.
  • Establish lean management thinking and continuously improve processes to enhance efficiency and effectiveness.
  • Perform and process tasks efficiently, while expanding knowledge in individual products and processes.
  • Recognize the priority of individual cases and support quality through documentation and recording of cases.

Qualifications:

  • Technical training, comparable relevant qualification, or a very good technical understanding.
  • Innovative open understanding of relevant topics.
  • Interest in Lean and Agile methodologies.
  • High understanding of our processes and ability to work effectively in a team environment.
  • Open understanding of the activity in the service desk and ability to communicate effectively with customers and internal stakeholders.
  • Understanding of the expectations of our external and internal partners.
  • Very good teamwork and communication skills.
  • Diverse attitude towards all employees and open communication culture.
  • International networking with all service desk colleagues.
  • Mastering and promoting company values.

Languages:

  • Fluent in English and Spanish, both verbal and written.

Travel Requirements:

  • Less than 10% travel required.

Shift Requirement:

  • Regular business hours.

  • Technical Support Specialist

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska Limango Pełny etat

    Job OverviewLimango is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing daily support to Limango employees, both on-site in our Wroclaw office and remotely in our Munich office.Key ResponsibilitiesEnsure the day-to-day operation of our company's IT systems.Provide...

  • Technical Support Specialist

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska SmartBear Pełny etat

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at SmartBear. In this role, you will be responsible for providing in-depth technical support to our customers, troubleshooting complex issues, and collaborating with our development teams to identify and propose solutions.Key ResponsibilitiesTroubleshoot and resolve...

  • Technical Support Specialist

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and...

  • Technical Support Specialist

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital...

  • Technical Support Specialist

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Limango Pełny etat

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Limango. As a key member of our IT department, you will be responsible for providing daily support to our employees, both on-site in our Wroclaw office and remotely in our Munich office.Key ResponsibilitiesEnsure the day-to-day operation of our company's IT systemsProvide...

  • Technical Support Specialist with German Language Skills

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etat

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Hemmersbach. As a Technical Support Specialist, you will be responsible for providing IT support to end users located in various locations globally.Your ResponsibilitiesProviding IT support to end users via phone, email, and chatAnalysing, troubleshooting,...

  • Technical Support Specialist

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Job Title: Junior Technical Remote Support EngineerGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Job Summary:We are seeking a Junior Technical Remote Support Engineer to join our...

  • Technical Support Specialist

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Job Title: Junior Technical Remote Support Engineer – Senior Process Associate-German-Hybrid WroclawGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients....

  • Technical Support Specialist

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Job Title: Junior Technical Remote Support Engineer- Senior Process Associate- Spanish-Hybrid WroclawGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Job...

  • Technical Support Specialist

    5 dni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Genpact is a global professional services firm delivering transformative solutions to leading enterprises. Our purpose is to create lasting value for clients through our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are seeking a Junior Technical Remote Support Engineer- Senior Process...

  • Technical Support Specialist – Process Associate

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    At Genpact, we deliver outcomes that shape the future. Our team of 125,000+ people across 30+ countries is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including...

  • Technical Support Specialist with English and Italian

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etat

    Technical Support Specialist with English and ItalianYour role will involve providing IT support to end users located globally, analyzing and troubleshooting application/OS problems, and monitoring ticket timelines. You will also be responsible for contacting end users via phone, email, and chat, and working on 8-hour shifts from our office in...

  • Technical Support Specialist – Wroclaw

    5 dni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    At Genpact, we are committed to delivering outcomes that shape the future. Our global professional services and solutions firm is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. As a Junior Technical Remote Support Engineer, you will be part of our Technical Services Department, responsible for...

  • Technical Support Specialist

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and...

  • Junior Technical Support Specialist

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Job Title: Junior Technical Remote Support EngineerGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a...

  • Technical Support Specialist

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Job SummaryGenpact is seeking a Technical Remote Support Engineer - Domain Trainee to join our Technical Services Department. As a key member of our team, you will be responsible for providing technical support to customers and ensuring the smooth operation of our technical services.Key ResponsibilitiesProvide technical support to customers via phone, email,...

  • Technical Support Specialist

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Job Title: Technical Remote Support Engineer – Domain Trainee – Italian- Remote EMEA/EUGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our...

  • Technical Support Specialist

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and...

  • Technical Support Specialist

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Job Title: Technical Remote Support Engineer – Domain Trainee-German-Hybrid WroclawGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our...

  • Technical Support Specialist

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and...