Technical Support Specialist

7 godzin temu


Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

About Genpact


Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


Career Opportunities


We invite applications for the role of Technical Support Specialist - Senior Process Associate. As part of our Technical Services Department, you will be responsible for:



  • Front and Back-Office Support

    • Providing customer support
    • Connecting Level 2 support teams
    • SUPPORTING EXTERNAL AND INTERNAL PARTNERS

  • Tech Knowledge & Tools

    • Utilizing technical knowledge and tools to deliver exceptional customer support

  • KPIs and Continuous Improvement

    • Implementing and maintaining internal KPIs
    • Participating in continuous improvement initiatives


Responsibilities



  • Promoting Customer Satisfaction

    • Delivering high-quality customer support

  • Closing Cooperation with Level 2

    • Collaborating with Level 2 support teams

  • Documentation and Processing

    • Documenting and processing tickets in our CRM system

  • Compliance and Performance

    • Ensuring compliance with internal KDGs and SLAs
    • Meeting performance targets and processing tasks efficiently

  • Continuous Learning

    • Expanding knowledge on individual products
    • Staying up-to-date on new changes or product launches through continuous training


Qualifications We Seek



  • Minimum Qualifications

    • Technical training or relevant qualification
    • A strong understanding of IT concepts and technologies

  • Key Skills

    • Innovative approach to problem-solving
    • Excellent communication and teamwork skills
    • Familiarity with Lean and Agile methodologies


Language Requirements



  • Fluent in English and Italian (verbal and written)

What We Offer



  • Salary

    • An attractive salary package

  • Benefits

    • Meal tickets, medical services, insurance, additional vacation days, and partner discounts

  • Career Development

    • Free access to our award-winning learning platform
    • Professional trainings and career development opportunities

  • Diversity and Inclusion

    • A multicultural and diverse work environment


The estimated annual salary for this role is approximately $60,000-$80,000 based on market conditions and location.



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