Technical Support Specialist
3 tygodni temu
As a leading global professional services firm, Genpact is committed to delivering innovative solutions that shape the future. With a strong presence in over 30 countries and a team of 125,000+ professionals, we offer a unique opportunity for individuals to grow their careers in a dynamic and supportive environment.
About the RoleWe are currently seeking a skilled Junior Technical Remote Support Engineer - Senior Process Associate to join our Technical Services Department. This role offers a chance to work with cutting-edge technology and provide top-notch support to our customers.
Key Responsibilities- Provide front and back-office support, including customer support and Level 2 connections, to internal and external partners.
- Utilize technical knowledge and tools to deliver exceptional support to our customers.
- Implement and maintain key performance indicators (KPIs) as specified by the company.
- Contribute to the promotion of continuous improvement initiatives within the team.
To succeed in this role, you will need:
- A strong technical background, either through formal training or relevant experience.
- The ability to think innovatively and approach problems from different angles.
- Excellent teamwork and communication skills, with a focus on open communication and collaboration.
- Familiarity with lean and agile methodologies.
- Strong understanding of our processes and procedures.
- The capacity to learn and adapt quickly, with a desire to expand your knowledge and skills.
This role offers a competitive salary of approximately €**45,000-60,000 per annum**, depending on location and experience. In addition, you can expect:
- A comprehensive benefits package, including health insurance and retirement savings plan.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A dynamic and inclusive work environment, with opportunities to network and collaborate with colleagues across the globe.
You will need to be fluent in English and Italian, both verbally and written, to excel in this role.
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