Highly Technical Support Specialist
24 godzin temu
As a Highly Technical Support Specialist, you will be responsible for providing expert technical support to our customers in Germany. Our team is looking for an individual with a strong background in mechanical engineering and excellent communication skills.
About the Role:
We are seeking a highly motivated and experienced Technical Support Specialist to join our team. The ideal candidate will have a degree in mechanical engineering or a related field and excellent knowledge of German and English.
Key Responsibilities:
- Provide expert technical support to customers via phone, email, and chat
- Troubleshoot complex technical issues and resolve them in a timely manner
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Develop and maintain strong relationships with customers and partners
- Stay up-to-date with industry trends and developments to provide best-in-class support
Requirements:
- Bachelor's degree in mechanical engineering or a related field
- Excellent knowledge of German and English language skills
- At least 2 years of experience in a technical support role
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
What We Offer:
- A competitive salary: €65,000 - €85,000 per year, depending on experience
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
- The opportunity to work with a global leader in the industry
Location: Wroclaw, Poland
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