Technical Support Specialist
2 tygodni temu
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team at SmartBear. In this role, you will be responsible for providing in-depth technical support to our customers, troubleshooting complex issues, and collaborating with our development teams to identify and propose solutions.
Key Responsibilities
- Troubleshoot and resolve technical support issues with external customers via email, GitHub, screenshare, and live chat
- Collaborate with fellow support colleagues and internal organizations to identify and propose solutions
- Identify fixes to bugs and define tasks for implementation
- Develop tools and enhance documentation to improve support processes
Requirements
- A personable, empathetic, and professional manner when dealing with customers
- Proficiency in reading, writing, and speaking English
- A systematic approach to problem-solving and an eagerness to learn new skills and technologies
- Commercial experience in developing in multiple programming languages, including mobile, JavaScript, scripting, and server-side technologies
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