Technical Support Specialist

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska SmartBear Pełny etat

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at SmartBear. In this role, you will be responsible for providing in-depth technical support to our customers, troubleshooting complex issues, and collaborating with our development teams to identify and propose solutions.

Key Responsibilities

  • Troubleshoot and resolve technical support issues with external customers via email, GitHub, screenshare, and live chat
  • Collaborate with fellow support colleagues and internal organizations to identify and propose solutions
  • Identify fixes to bugs and define tasks for implementation
  • Develop tools and enhance documentation to improve support processes

Requirements

  • A personable, empathetic, and professional manner when dealing with customers
  • Proficiency in reading, writing, and speaking English
  • A systematic approach to problem-solving and an eagerness to learn new skills and technologies
  • Commercial experience in developing in multiple programming languages, including mobile, JavaScript, scripting, and server-side technologies


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