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Technical Support Specialist

1 miesiąc temu

Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat
Job Title: Junior Technical Remote Support Engineer

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Job Summary:

We are seeking a Junior Technical Remote Support Engineer to join our Technical Services Department. As a key member of our team, you will be responsible for providing front and back-office support to our customers, using technical knowledge and tools to provide the best support possible.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or chat
  • Collaborate with Level 2 teams to resolve complex technical issues
  • Implement and maintain internal KPIs to ensure high-quality support
  • Participate in continuous improvement initiatives to enhance our services
  • Document and process tickets in our CRM system
  • Comply with internal KDGs and internal/external SLAs
  • Expand knowledge through continuous training to stay up-to-date on new changes or product launches
Requirements:
  • Technical training or relevant qualification
  • Good technical understanding and problem-solving skills
  • Innovative approach to technical topics
  • Interest in Lean and Agile methodologies
  • Excellent teamwork and communication skills
  • Fluent in English and French, both verbal and written
What We Offer:
  • Opportunity to work with a global professional services firm
  • Chance to develop technical skills and expertise
  • Collaborative and dynamic work environment
  • Competitive compensation and benefits package