Technical Support Specialist

1 miesiąc temu


Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

Genpact, a global professional services and solutions firm, is inviting applications for the role of Junior Technical Remote Support Engineer –Senior Process Associate. Located in Wroclaw, this position requires strong technical knowledge and excellent customer support skills.

About Us:

  • We deliver outcomes that shape the future through our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
  • Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
  • We serve and transform leading enterprises, including the Fortune Global 500.

About the Role:

  • This Junior Technical Remote Support Engineer will be responsible for providing front and back-office support, utilizing technical knowledge and tools to provide the best support to customers.
  • The successful candidate will implement and maintain internally specified KPIs, as well as participate in continuous improvement initiatives.
  • Responsibilities include promoting customer satisfaction, close cooperation with Level 2, using predefined technical tools, collaboration with internal stakeholders, and compliance with internal KDGs and SLAs.

Key Skills and Qualifications:

  • Minimum Qualifications: Technical training, comparable relevant qualification, or very good technical understanding.
  • Innovative open understanding of relevant topics.
  • Interested in Lean and Agile.
  • High understanding of our processes.
  • Open understanding of the activity in the service desk.
  • Understanding of the expectations of our external and internal partners.
  • Very good teamwork and communication skills.

Language Requirements:

  • Fluent in English and Italian, both verbal and written.

Work Arrangements:

  • Less than 10% travel requirement.
  • Shifts are required to maintain the 24/7 operation, in agreement with team management.

Salary Range: The estimated salary range for this role is between $40,000 - $60,000 per annum, depending on experience and qualifications.



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