Technical Support Specialist with German and English
4 dni temu
Job Description:
We are seeking a skilled Technical Support Specialist to join our team at Hemmersbach.
Job Summary:
The successful candidate will provide exceptional IT support to our global customers, analyzing and troubleshooting application/OS problems, managing tickets in our ticketing system, and working on 8-hour shifts from our office in Wrocław.
Key Responsibilities:
- Provide technical assistance to end-users worldwide
- Analyze, troubleshoot, and resolve application/OS issues
- Monitor and manage tickets throughout their lifecycle
- Maintain accurate records and reporting
- Communicate effectively with end-users via phone, email, and chat
Requirements:
- Experience in technical support or a related field
- Fluency in English and German (B2 level)
- Strong knowledge of ticketing tools and software
- Excellent communication and problem-solving skills
- Ability to work effectively in a team environment
- Willingness to adapt to changing priorities and deadlines
What We Offer:
- A competitive salary: PLN 40,000 - 60,000 per month (dependent on experience)
- Buddy program and company events for team building
- Flat hierarchies and opportunities for growth and development
- Food allowance and sport allowances
- International environment and modern office space
About Us:
Hemmersbach is a dynamic company offering exciting career opportunities in the IT industry.
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