Technical Support Specialist with German and English

4 dni temu


Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etat

Job Description:

We are seeking a skilled Technical Support Specialist to join our team at Hemmersbach.

Job Summary:

The successful candidate will provide exceptional IT support to our global customers, analyzing and troubleshooting application/OS problems, managing tickets in our ticketing system, and working on 8-hour shifts from our office in Wrocław.

Key Responsibilities:

  • Provide technical assistance to end-users worldwide
  • Analyze, troubleshoot, and resolve application/OS issues
  • Monitor and manage tickets throughout their lifecycle
  • Maintain accurate records and reporting
  • Communicate effectively with end-users via phone, email, and chat

Requirements:

  • Experience in technical support or a related field
  • Fluency in English and German (B2 level)
  • Strong knowledge of ticketing tools and software
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment
  • Willingness to adapt to changing priorities and deadlines

What We Offer:

  • A competitive salary: PLN 40,000 - 60,000 per month (dependent on experience)
  • Buddy program and company events for team building
  • Flat hierarchies and opportunities for growth and development
  • Food allowance and sport allowances
  • International environment and modern office space

About Us:

Hemmersbach is a dynamic company offering exciting career opportunities in the IT industry.



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