Technical Diagnostic Expert with German Fluency

3 dni temu


Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etat

Job Opportunity: Technical Diagnostic Expert

Hemmersbach is seeking an experienced Technical Diagnostic Expert to join our team. As a key member of our support team, you will play a vital role in ensuring efficient remote diagnosis and timely resolution of complex hardware and system issues.

The successful candidate will have a strong background in IT and excellent communication skills, with the ability to work independently and prioritize effectively. A deep understanding of AD, accounts, and other technical topics is also required.

Key Responsibilities:

  • Ensure efficient remote diagnosis and timely qualification and resolution of complex hardware and system issues.
  • Update technical knowledge regularly and participate in process improvement and projects.
  • Handle ticket queues, group mailboxes, and perform administrative requests according to contractual service guarantees.
  • Cooperate with other teams to provide additional instructions for repairs and qualify spare parts to solve all reported issues.

Requirements:

  • Fluent German language skills are essential for this role.
  • A good conversational knowledge of English is also necessary.
  • Previous experience in IT is required.
  • A deep understanding of technical topics such as AD, accounts, etc.
  • Ability to work independently and prioritize effectively.
  • Candidates with 'craftsman' experience in the hardware or industrial field are also welcome.

What We Offer:

  • A great working atmosphere and openness as well as mutual trust and understanding.
  • An international working environment.
  • Extensive preparatory training for your role.
  • Room for development (internal recruitment, courses).
  • E-learning platform access with prizes (extra days off, vouchers, IT gadgets).
  • Language courses.
  • Private medical care.
  • Sport allowances (Multisport).
  • Remote work.
  • Company events.
  • Parking for employees.
  • Charity initiatives.
  • Competitions and initiatives for employees.

The estimated salary for this position is between $80,000 and $120,000 per year, depending on location and experience.



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