Technical Support Specialist with Global Reach

4 dni temu


Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etat
Job Description:

We are seeking a highly skilled Technical Support Specialist to join our team at Hemmersbach. As a key member of our service desk, you will provide exceptional IT support to end users worldwide.

Key Responsibilities:
  • Provide timely and effective technical assistance to end users via phone, email, and chat
  • Analyze and troubleshoot application/OS issues, applying creative solutions to resolve problems
  • Monitor ticket timelines and maintain accurate records in our ticketing system
  • Collaborate with colleagues to ensure seamless ticket management and efficient issue resolution
Requirements:
  • Minimum 5 years of experience in technical support roles
  • Demonstrated expertise in troubleshooting complex IT issues
  • Strong communication skills, with the ability to articulate technical information effectively
  • Proficiency in a ticketing tool and ability to learn new systems quickly
What We Offer:
  • A competitive salary of €35,000 - €45,000 per annum, commensurate with experience
  • A dynamic work environment with opportunities for growth and development
  • A comprehensive benefits package, including health insurance, pension scheme, and paid time off
  • The chance to work with a global team, collaborating on high-profile projects and initiatives


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