Technical Support Specialist with Global Reach
4 dni temu
We are seeking a highly skilled Technical Support Specialist to join our team at Hemmersbach. As a key member of our service desk, you will provide exceptional IT support to end users worldwide.
Key Responsibilities:- Provide timely and effective technical assistance to end users via phone, email, and chat
- Analyze and troubleshoot application/OS issues, applying creative solutions to resolve problems
- Monitor ticket timelines and maintain accurate records in our ticketing system
- Collaborate with colleagues to ensure seamless ticket management and efficient issue resolution
- Minimum 5 years of experience in technical support roles
- Demonstrated expertise in troubleshooting complex IT issues
- Strong communication skills, with the ability to articulate technical information effectively
- Proficiency in a ticketing tool and ability to learn new systems quickly
- A competitive salary of €35,000 - €45,000 per annum, commensurate with experience
- A dynamic work environment with opportunities for growth and development
- A comprehensive benefits package, including health insurance, pension scheme, and paid time off
- The chance to work with a global team, collaborating on high-profile projects and initiatives
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