Technical Support Specialist
1 tydzień temu
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Technical Remote Support Engineer – Domain Trainee – Spanish – Hybrid Wroclaw.
As a Technical Remote Support Engineer (L2), you will be responsible for:
- Supporting complex customer technical inquiries received from Level 1 Remote Support, Contract & Service Partners, Field Services for various groups of medical devices.
- Providing technical support on the hotline for customers outside core working hours.
- Supporting Level 1 specialists within the hotline for daily business.
- Interface with Technical Services areas such as Quality; Development; Experts Groups and related teams.
- Ensuring compliance and improvement of the scope's business metrics.
- Contributing to continuous improvement of internal processes and documents for Technical Services.
Key responsibilities of the role include:
- Ensuring coverage of the hotline in specified times according to the schedule created by the team lead.
- Early and late duty in specified times, including weekends and holidays, as well as on-call duties.
- Independent takeover and processing of tasks from the queues that belong to the work area in compliance with the priorities.
- Support the remote team.
- Support with rolling out software products.
- Support with commissioning in the digital area (remote).
- Active communication with partners and customers.
- Participation in projects with stakeholders such as Sales, Quality etc.
- Processing of internal requests in technical matters.
- Processing of requests in technical matters of the partners.
- Create/prepare tickets for Product SMEs (Level 3)/R&D.
- Compliance with the requirements from the Team Lead.
- Achieve and contribute to the increase of the solution rate L2.
- Support of L1 remote support in day-to-day business and in case of problems and thus continuous training of the team to increase their skills and handover of L2 topics (shift/left).
- Expand knowledge through continuous training to keep up to date on new changes or product launches.
- Contribute to empowering teammates in the L1 and the L2 to develop further and take on special projects.
- Adhere to internal/external business metrics.
- Utilize and provide constructive feedback on implementation of new tools and systems.
- Meeting deadlines for mandatory trainings.
- Lean thinking.
- Specialization in various product areas.
We seek candidates with:
- Technical/Mechanical engineering education or similar relevant qualification.
- Knowledge of customer communication.
- Qualifications in customer service or customer-facing organizations.
- Understanding of medical device business and handling of medical devices.
- Innovative, open-minded understanding of relevant topics.
- Interest in Lean and Agile methodologies.
- Understanding of Service Desk processes.
- Understanding of the expectations of our external and internal partners.
- Very good teamwork and communication skills.
- International networking with all service desk colleagues.
- Mastery and promotion of the company values.
Proficiency in Spanish and English technical language. Other European languages are considered a plus.
Travel RequirementsLess than 25%
Shift RequirementRegular working hours
-
Technical Support Specialist
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Limango Pełny etatJob OverviewLimango is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing daily support to Limango employees, both on-site in our Wroclaw office and remotely in our Munich office.Key ResponsibilitiesEnsure the day-to-day operation of our company's IT systems.Provide...
-
Technical Support Specialist
2 tygodni temu
Wrocław, Województwo dolnośląskie, Polska SmartBear Pełny etatAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at SmartBear. In this role, you will be responsible for providing in-depth technical support to our customers, troubleshooting complex issues, and collaborating with our development teams to identify and propose solutions.Key ResponsibilitiesTroubleshoot and resolve...
-
Technical Support Specialist
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and...
-
Technical Support Specialist
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital...
-
Technical Support Specialist
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Limango Pełny etatJob OverviewWe are seeking a skilled Technical Support Specialist to join our team at Limango. As a key member of our IT department, you will be responsible for providing daily support to our employees, both on-site in our Wroclaw office and remotely in our Munich office.Key ResponsibilitiesEnsure the day-to-day operation of our company's IT systemsProvide...
-
Technical Support Specialist with German Language Skills
4 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etatTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Hemmersbach. As a Technical Support Specialist, you will be responsible for providing IT support to end users located in various locations globally.Your ResponsibilitiesProviding IT support to end users via phone, email, and chatAnalysing, troubleshooting,...
-
Technical Support Specialist
2 dni temu
Wrocław, Województwo dolnośląskie, Polska Limango Pełny etatWe are looking for a skilled Technical Support Specialist to join our team in Wrocław, Poland.About LimangoLimango is a leading e-commerce company with a presence in several European markets. We specialize in creating a unique shopping experience for our customers, offering a vast selection of products for the whole family.Our values are built around...
-
Technical Support Specialist
4 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatJob Title: Junior Technical Remote Support EngineerGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Job Summary:We are seeking a Junior Technical Remote Support Engineer to join our...
-
Technical Support Specialist
4 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatJob Title: Junior Technical Remote Support Engineer – Senior Process Associate-German-Hybrid WroclawGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients....
-
Technical Support Specialist
4 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatJob Title: Junior Technical Remote Support Engineer- Senior Process Associate- Spanish-Hybrid WroclawGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Job...
-
Technical Support Specialist
2 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatGenpact is a global professional services firm delivering transformative solutions to leading enterprises. Our purpose is to create lasting value for clients through our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are seeking a Junior Technical Remote Support Engineer- Senior Process...
-
Technical Support Specialist
5 godzin temu
Wrocław, Województwo dolnośląskie, Polska Zoovu (USA) Inc Pełny etatAbout ZoovuWe're a cutting-edge tech company that empowers people to discover the products and services they need. Our innovative search and product discovery platform helps businesses elevate their customer experiences by connecting them with the right products through data-driven insights and AI-powered recommendations.As a valued member of our team,...
-
Technical Support Specialist – Process Associate
2 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatAt Genpact, we deliver outcomes that shape the future. Our team of 125,000+ people across 30+ countries is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including...
-
Technical Support Specialist with English and Italian
4 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etatTechnical Support Specialist with English and ItalianYour role will involve providing IT support to end users located globally, analyzing and troubleshooting application/OS problems, and monitoring ticket timelines. You will also be responsible for contacting end users via phone, email, and chat, and working on 8-hour shifts from our office in...
-
Technical Support Specialist – Wroclaw
2 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatAt Genpact, we are committed to delivering outcomes that shape the future. Our global professional services and solutions firm is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. As a Junior Technical Remote Support Engineer, you will be part of our Technical Services Department, responsible for...
-
Technical Support Specialist
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and...
-
Technical Support Specialist
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and...
-
Junior Technical Support Specialist
4 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatJob Title: Junior Technical Remote Support EngineerGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a...
-
Technical Support Specialist
5 godzin temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatAbout GenpactGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Technical Support Specialist
4 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatJob SummaryGenpact is seeking a Technical Remote Support Engineer - Domain Trainee to join our Technical Services Department. As a key member of our team, you will be responsible for providing technical support to customers and ensuring the smooth operation of our technical services.Key ResponsibilitiesProvide technical support to customers via phone, email,...
