Technical Support Specialist

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat
Job Summary

Genpact is seeking a Technical Remote Support Engineer - Domain Trainee to join our Technical Services Department. As a key member of our team, you will be responsible for providing technical support to customers and ensuring the smooth operation of our technical services.

Key Responsibilities
  • Provide technical support to customers via phone, email, and other communication channels.
  • Assist in the resolution of complex technical issues and escalate to senior engineers as needed.
  • Collaborate with cross-functional teams to ensure seamless delivery of technical services.
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and advancements.
  • Participate in process improvements and contribute to the development of new technical services.
Requirements
  • Bachelor's degree in Technical/Mechanical Engineering or related field.
  • Excellent communication and problem-solving skills.
  • Proficiency in Spanish and English technical language.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong teamwork and collaboration skills.
What We Offer
  • Opportunity to work with a global professional services and solutions firm.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

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