Technical Support Specialist
4 tygodni temu
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
As a Technical Remote Support Engineer – Domain Trainee, you will be part of our Technical Services Department, responsible for providing technical support to customers and ensuring the delivery of high-quality services.
Key Responsibilities:
- Support of complex Customer Technical Inquiries received from Level 1 Remote Support, Contract & Service Partners, Field Services for various groups of medical devices.
- Provide technical support on the hotline for the customers outside the core working hours.
- Interface to Technical Services areas such as Quality; Development; Experts Groups and related teams.
- Ensure compliance and improvement of the scope's business metrics.
- Contribute to continuous improvement of internal processes and documents for Technical Services.
Requirements:
- Technical/Mechanical engineering education or similar relevant qualification.
- Knowledge of customer communication.
- Qualifications in customer service or customer-facing organizations.
- Understanding of medical device business and handling of medical devices.
- Innovative, open-minded understanding of relevant topics.
- Interest in Lean and Agile methodologies.
- Understanding of Service Desk processes.
- Understanding of the expectations of our external and internal partners.
- Very good teamwork and communication skills.
- International networking with all service desk colleagues.
- Mastery and promotion of the company values.
Languages:
- Proficiency in German and English technical language. Other European languages are considered a plus.
Travel Requirements:
- Less than 25%
Shift Requirement:
- Regular working hours
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