IT Support Specialist with German Language Skills

4 dni temu


Wrocław, Województwo dolnośląskie, Polska Capgemini Polska Pełny etat
About Capgemini

At Capgemini, we are a global leader in working with companies to transform and manage their business by harnessing the power of technology. Our purpose is to unleash human energy through technology for an inclusive and sustainable future.

Job Description

We are seeking an IT Support Specialist to join our team in Poland. As an IT Support Specialist, you will be responsible for delivering service and support to end-users using automated call distribution phone software. You will monitor the Service Desk for tickets assigned to the queue and process them on a first-in first-out basis according to priority.

You will gather customer information, determine the issue by evaluating and analyzing symptoms, diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, etc. You will also identify and escalate priority issues per Client specifications and register incidents and/or Service Requests reported via email/phone in the ITSM Tool.

You will track the progress of owned Service Calls during the entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and update Service Call records if necessary.

Requirements
  • Knowledge of German and English at least B2 level
  • Strong motivation to learn IT
  • Motivation to start a career in the IT area
  • Flexibility to work in shifts (24x5)
Benefits

We offer a lot of benefits, including:

  • Access to Capgemini Helpline with the possibility to chat with therapists
  • Private medical care and life insurance
  • Bonuses for recommending your friends to Capgemini
  • Access to Inspiro app with a rich audiobooks database
  • Access to our NAIS benefit platform (40+ options available: Netflix, Spotify, Multisport, cinema tickets, etc.)
  • Personal and professional development: 70+ training tracks with certification opportunities (e.g., MS Azure, AWS, Google)
  • Free access to Pluralsight, TED Talks, Coursera materials, and trainings
  • Free access to Udemy Business account with the ability to use during and outside working hours
  • Transparent performance management policy
  • Our legendary atmosphere: We value teamwork and good relationships
  • No official dress-code
  • Variety of communities: OUTfront, Women@Capgemini, Foreigners Community, and more
  • Day off for volunteering
  • Ability to implement world-changing initiatives thanks to our Grant Program

Estimated salary: 35,000 - 50,000 PLN per year, depending on experience.



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