Client Service Specialist Associate

2 miesięcy temu


Wrocław, dolnośląskie, Polska Infor Pełny etat

Description & Requirements

The Client Service Specialist team seeks a motivated individual who is good with customer relationship management and possesses excellent skills in verbal and written communication. The Client Service Specialist, Associate will be a contributing member of this team dealing with various technical troubleshooting experiences for different Infor Nexus products.


A Day in The Life Typically includes:

  • Interact and manage customer relationships via email and phone.
  • Analyze and resolve customer inquiries, ensuring full resolution.
  • Assist users with completing transactions on the Infor Nexus platform, understanding their specific buyer-seller relationship needs.
  • Communicate with various internal departments within Infor Nexus and external partners.
  • Work on customer cases using industry-standard problem management tools.
  • Receive training and support issues related to Infor Nexus products.


What will You need:

  • Bachelor’s degree
  • Solid technical knowledge of computer applications and software
  • Experience in customer service and/or operations with a focus on supporting software applications is preferred
  • Experience working in similar or relevant industries is an advantage
  • Proficiency in both written and spoken English
  • Strong interpersonal skills and ability to build customer relationships
  • Troubleshooting skills related to supporting software applications
  • Willingness to learn new technologies and problem-solving methods
  • Ability to work independently as well as part of a team.


Preferred Qualifications

  • Good working knowledge of computers and familiarity with common software applications used in corporate environments.
  • Knowledge of EDI or related data interchange technologies is a plus.
  • Understanding of working in a supply chain environment is an added advantage.
  • Ability to multitask and work in a deadline-driven environment.


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