Coordinator, Customer Care, German Speaker

4 miesięcy temu

Wrocław, Polska UPM Pełny etat

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils

We are now looking for a Coordinator, Customer Care, German Speaker to join our Biochemicals Customer Care team.

You will join the Customer Care organization dedicated to delivering best end-to-end customer experience by building trust, relations and providing tailored and agile services to Customers in growing Biochemicals business worldwide.

Coordinator, Customer Care plays a critical role in this organization.

You’ll provide customers with an ‘everywhere commerce’ experience, seamlessly executing across multiple channels and delivering products and services with excellent quality and full traceability. You will be an accelerator of end-to-end Biochemicals customer experience and ears of the organization providing customer intelligence insights.

Greetings from your future manager  

– Justyna, Manager, Customer Care Biochemicals

What you will do

Support our Sales Team in deal making activities and e.g., provide samples to the customers and support in contract renewal

Initiate and control customer master data creation and onboard our new customers

Provide customer service in commercial-related tasks and perform daily operations (including order management in SAP S/4HANA (Fiori), invoicing, international delivery monitoring, communicating with customers through various channels, managing customer queries and feedback, processing potential customer claims and orchestrating the resolution)

Monitor customer stocks, support forecast process, sample and trial handling

Keep control of consignment stocks according to contracts in place

Provide reports, certificates, supplier questionnaires and statements based on customer requests, using available data sources

Participate in the creation and update of guidelines, work instructions, knowledge articles etc. according to established UPM standard

Contribute to the continuous development of our processes and tools

Who you are

You have a bachelor’s or master’s degree, primarily in Information Systems/Business Management/Logistics/Supply Chain

You know Order to Cash process and have experience in the support of international customers using SAP ERP and Salesforce (or other CRM)

You are fluent in both English and German (written and verbal)

You can multitask, lead yourself, organize your tasks efficiently, and you are able to work in fast-phase, changing environment, sometimes under stress

You have agile and proactive mindset, and you are interested in continuous improvement

You are digitally savvy, analytical, you enjoy solving problems and want to ensure fast solutions to our clients and can turn data to insights

You are a great team worker, good listener with high emotional intelligence, and have good relationship management, collaboration and communication skills

You are curious and eager to learn – you are interested in e.g., learning more about Biochemicals products, our clients’ industries and value chains, and truly understanding our clients’ business


This is what we offer for you

A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative.

A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.

Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our and our

  • Customer Service Coordinator, Dutch Speaker

    4 miesięcy temu

    Wrocław, Polska UPM Pełny etat

    Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees...

  • Customer Care Team Leader with German

    5 miesięcy temu

    Wrocław, Polska QIAGEN Pełny etat

    Overview At the heart of QIAGEN’s business is a vision to make improvements in life possible. We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across...

  • CO Analyst – Customer Care with German

    4 tygodni temu

    Wrocław, Polska 3M Pełny etat

    Job Description: The Impact You’ll Make in this Role As a CO Analyst - Customer Care with German you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Building strong customer relationships through prompt and effective...

  • Customer Service Specialist with German

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska HRK S.A. Pełny etat

    Job TitleCustomer Service Specialist with GermanLocationWrocławAbout the JobWe are seeking an experienced Customer Service Specialist to join our team in Wrocław. As a key member of our recruitment team, you will be responsible for scheduling and confirming appointments with candidates for recruitment meetings via phone and email in English and...

  • Transport Operations Coordinator

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Schaeffler Pełny etat

    About the RoleWe are seeking an experienced Transport Operations Coordinator to join our team in Wroclaw. As a key member of our logistics team, you will be responsible for organization and dispatching of domestic and international transports containing road, air, sea, CEP shipments.ResponsibilitiesAdvising shipments in customer portalsShipments...

  • Customer Care Service Management, Analyst

    1 miesiąc temu

    Wrocław, Polska Smith+Nephew Pełny etat

    Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Smith+Nephew is hiring Customer Care Service Management, Analyst. Reporting to the Service Management Senior Manager, the role supports the Global Customer Care Team by delivering SalesForce and Service Management solutions. You will collaborate with a...

  • ERP Customer Support Specialist with German Language Skills

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Aptean Pełny etat

    Aptean is a leading provider of industry-specific enterprise software solutions. As an ERP Customer Support Specialist, you will play a key role in ensuring the success of our customers by providing exceptional support and guidance.About the Role:We are seeking a highly motivated and experienced professional to join our Support Team as part of our continued...

  • Customer Care Representative

    6 miesięcy temu

    Wrocław, Polska QIAGEN Pełny etat

    Overview At the heart of QIAGEN’s business is a vision to make improvements in life possible. We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across...

  • Customer Care Representative with Spanish

    5 miesięcy temu

    Wrocław, Polska QIAGEN Pełny etat

    Overview At the heart of QIAGEN’s business is a vision to make improvements in life possible. We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across...

  • Intern TA Coordinator

    6 miesięcy temu

    Wrocław, Polska Align Technology W niepełnym wymiarze godzin

    About this opportunity The Talent Acquisition Coordinator contributes to the overall success of the Talent Acquisition team by providing a high level of customer service, administrative support, and project coordination throughout the talent acquisition process. This role supports the full-life cycle of talent acquisition activities for our EMEA region. The...

  • Associate, Global Customer Care, International Case Management

    2 tygodni temu

    Wrocław, Polska Smith+Nephew Pełny etat

    Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The role of Associate, Global Customer Care, International Case Management is to execute customer cases received in various areas as assigned by local country teams on the Salesforce cloud platform. The task consists of receiving, handling, and...

  • Customer Service Representative

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska THG Pełny etat

    About THGWe're a rapidly expanding, global technology group that specializes in taking brands direct to consumers. Our comprehensive approach enables us to fully realize our vision and maintain leadership in the industry.As a valued member of our team, you'll have the opportunity to engage with customers across renowned brands like Look Fantastic, My...

  • Customer support representative Polish/English and German

    4 miesięcy temu

    Wrocław, Polska OVHcloud Pełny etat

    Customer support representative Polish/English and German Within your #OneTeam - you will work in an IT company – a leading European cloud and hosting provider with a global presence - you will learn about our services - you will develop your soft skills - you will learn to look for and provide solutions to customers Your main responsibilities -...

  • Customer Services Expert with Fluent German and English Skills

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Aliaxis Pełny etat

    We are seeking a highly skilled Customer Services Expert to join our EMEA Supply Chain team at Aliaxis. Our ideal candidate will be an experienced professional in customer services or order management, fluent in English and possessing a strong communicative level of German.Key Responsibilities:Provide exceptional customer service and support in English and...

  • Technical Support Specialist for German Market

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska ZF Group Pełny etat

    About the Role:We are seeking a skilled Technical Support Specialist to join our team and provide top-notch technical support to customers in Germany. This role involves analyzing customer issues, resolving problems, and escalating complex cases to higher-level teams.Responsibilities:Provide first-line technical support via phone or emailAnalyze and resolve...

  • Customer Service Representative with Language Skills

    2 miesięcy temu

    Wrocław, Województwo dolnośląskie, Polska HRK S.A. Pełny etat

    At HRK S.A., we are seeking a highly skilled Customer Service Representative with Language Skills to join our team.The ideal candidate will possess excellent communication skills, both written and verbal, with a strong focus on providing exceptional customer service in a foreign language environment.Key responsibilities will include scheduling and confirming...

  • Customer Service Expert

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

    Job DescriptionThe Impact You'll Make in this RoleAs a CO Analyst - Customer Care with German, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.You will make an impact by:Building strong customer relationships through prompt and effective responses to inquiries via...

  • ERP Customer Support Specialist with German Expertise

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Aptean Pełny etat

    Aptean is seeking a skilled ERP Customer Support Consultant to join their Support Team as part of their continued growth and expansion. The ideal candidate will be a strong communicator, comfortable in the IT world, and able to thrive in a fast-paced environment.Job DescriptionThis role involves solving customer inquiries, providing competent support, and...

  • Associate, Global Customer Care, International Case Management

    2 tygodni temu

    Wrocław, Polska Smith+Nephew Pełny etat

    Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The role of Associate, Global Customer Care, International Case Management is to execute customer cases received in various areas as assigned by local country teams on the Salesforce cloud platform. The task consists of receiving, handling, and...

  • CO Analyst – Customer Care with French

    4 tygodni temu

    Wrocław, Polska 3M Pełny etat

    Job Description: Collaborate with Innovative 3Mers Around the World   Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...