ERP Customer Support Specialist with German Expertise
7 dni temu
Aptean is seeking a skilled ERP Customer Support Consultant to join their Support Team as part of their continued growth and expansion. The ideal candidate will be a strong communicator, comfortable in the IT world, and able to thrive in a fast-paced environment.
Job DescriptionThis role involves solving customer inquiries, providing competent support, and testing and documenting new modules and releases. Key responsibilities include handling IT tickets, analyzing problems, identifying errors, and finding solutions.
- Handling customer inquiries (IT tickets)
- Problem analysis, error identification, and finding solutions
- Creating documentation of inquiries
- Communicating customer requirements to the development department
- Actively developing product knowledge in various areas
- Testing and documenting new modules and releases
To succeed in this role, you will need:
- Minimum 2 years of professional experience with ERPs or in Logistics
- Strong experience in the area of customer/client support
- Understanding of software and business processes
- Strong team and communication skills
- Fluent in German and English, both spoken and written
Aptean offers a competitive salary and a range of benefits, including:
- Contract of employment
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