HR Operations Specialist with Germany
3 tygodni temu
HR Operations Specialist with German Language Skills
Responsibilities:
- Manage the intake of all inquiries regarding HR operations and forward them to the relevant parties.
- Develop end-of-life solutions to disconnect and bring things to an end to access customer service expertise.
- Track and monitor events to identify the root cause of problems.
- Administer HR lifecycle activities using state-of-the-art HR systems such as Workday and Service Now.
- Provide knowledge information to ensure consistent customer service.
- Offer feedback on accurate summaries; identify trends and scope in the knowledge base and provide insight for operational efficiency.
- Ensure the availability of all procedural and legislative fees that are both accessible and cost-effective for customer service.
- Create and maintain documentation of the relevant process, updating the knowledge base with requirements.
- Act as a subject matter expert (SME) in terms of scope of competence and agency.
- Support the onboarding of new employees (buddy), support responsibilities and improvements team.
- Support projects assigned by the manager.
Requirements:
- Minimum of 3 years of HR experience, preferably in an exploring HR environment.
- Advanced German (C1) and English (C1) in speaking and writing.
- Experience with Workday and a ticketing tool, e.g., Service Now.
- Very good interpersonal and communication skills tailored to the client.
- Demonstrated effectiveness in solving problems effectively.
- Documentation proficiency to record the results of case management inquiries and escalations system.
- Ability to have insight into fashionable and must-have knowledge base to ensure legal compliance.
- Application of procedural and regulatory compliance.
- Experience in drafting and preparing documentation of process (SOP) will be followed.
- Bachelor's/Master's degree in Human Resources, Management, Human Relations or related field discipline.
- Experience in cooperation with the Works Council will be the leader.
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