HR Operations Specialist with Germany

3 tygodni temu


Wrocław, Województwo dolnośląskie, Polska HTH Recruitment Pełny etat

HR Operations Specialist with German Language Skills

Responsibilities:

  • Manage the intake of all inquiries regarding HR operations and forward them to the relevant parties.
  • Develop end-of-life solutions to disconnect and bring things to an end to access customer service expertise.
  • Track and monitor events to identify the root cause of problems.
  • Administer HR lifecycle activities using state-of-the-art HR systems such as Workday and Service Now.
  • Provide knowledge information to ensure consistent customer service.
  • Offer feedback on accurate summaries; identify trends and scope in the knowledge base and provide insight for operational efficiency.
  • Ensure the availability of all procedural and legislative fees that are both accessible and cost-effective for customer service.
  • Create and maintain documentation of the relevant process, updating the knowledge base with requirements.
  • Act as a subject matter expert (SME) in terms of scope of competence and agency.
  • Support the onboarding of new employees (buddy), support responsibilities and improvements team.
  • Support projects assigned by the manager.

Requirements:

  • Minimum of 3 years of HR experience, preferably in an exploring HR environment.
  • Advanced German (C1) and English (C1) in speaking and writing.
  • Experience with Workday and a ticketing tool, e.g., Service Now.
  • Very good interpersonal and communication skills tailored to the client.
  • Demonstrated effectiveness in solving problems effectively.
  • Documentation proficiency to record the results of case management inquiries and escalations system.
  • Ability to have insight into fashionable and must-have knowledge base to ensure legal compliance.
  • Application of procedural and regulatory compliance.
  • Experience in drafting and preparing documentation of process (SOP) will be followed.
  • Bachelor's/Master's degree in Human Resources, Management, Human Relations or related field discipline.
  • Experience in cooperation with the Works Council will be the leader.


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