ERP Application Support Specialist
3 dni temu
As an Application Support Consultant at Unit4, you will be the first point of contact for our customers on IT and Business Application related questions. To excel in this role, you must provide professional, efficient, and effective support service to resolve support cases and complete other tasks required to support our customer base.
Key Responsibilities
- Progress each issue through to conclusion by liaising with colleagues and R&D as appropriate.
- Investigate, process, and document application defects passed to the Application Support team.
- Proactively highlight potential escalation risks with your Team Leader and coordinate any additional resource requirements to assist with investigation.
- Handle customer escalations, taking ownership of complicated issues and keeping customers updated of progress.
- Comply with Company information and Security Requirements and all Company Business procedures, policies, and ISO standards.
- Investigate, document, and present process improvements to the Customer Services Team Leader that enhance the customer experience.
- Identify opportunities for service improvement or chargeable activities and raise them via the appropriate channels.
- Be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
- Train and mentor less experienced members of the team around product knowledge, skills, and processes.
- Work in a team environment to help and assist colleagues.
Requirements
- Strong communication skills and fluency in English.
- Knowledge of a given Unit4 ERP module or other module(s) is an asset.
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