Application Support Specialist

2 miesięcy temu

Wrocław, Województwo dolnośląskie, Polska Unit4 Pełny etat
  • Key Responsibilities:

  • As an Application Support Consultant at Unit4, you will be the first point of contact for our customers on IT and business application-related questions for our solutions.

  • You will provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of various tasks required to support our customer base.

  • Key duties include:

    • Progressing each issue through to conclusion, liaising with colleagues and R&D as appropriate.
    • Investigating, processing, and documenting application defects passed to the Application Support team.
    • Highlighting potential escalation risks with your Team Leader and coordinating any additional resource requirements to assist with investigation.
    • Handling customer escalations, taking ownership of complicated issues and keeping customers updated of progress.
    • Complying with the Company's information and security requirements and all Company business procedures, policies, and ISO standards.
    • Investigating, documenting, and presenting process improvements to the Customer Services Team Leader to enhance the customer experience.
    • Identifying opportunities for service improvement or chargeable activities and raising these via the appropriate channels.
    • Developing your own personal development plan, which must include both product/technical knowledge as well as soft skill development.
    • Training and mentoring less experienced members of the team around product knowledge, skills, and processes.
    • Working in a team environment to help and assist colleagues.
Requirements:

To be successful in this role, you will need:

  • Strong communication skills and fluency in English and Dutch (verbal and written).
  • Knowledge of a given Unit4 ERP module or other module(s), which will be an asset.
  • Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure.
  • Previous experience of working in a customer service environment, which is an advantage.
  • Exceptional customer-facing skills, understanding, and ability to implement the concept of exceptional customer service.
  • Good analytical and problem-solving abilities.
  • Ability to manage your own time to prioritize workload and meet deadlines.
  • Friendly and professional manner with an enthusiastic positive approach to tasks.
  • Able to use initiative and work alone, and as part of a team.
  • Strong team player.
  • Able to work in a dual-working environment.
About Unit4:

Unit4 offers a chance to participate in the development of an international leading software firm.

At Unit4, you have the freedom and autonomy to be successful.An attractive salary while working in a challenging international environment.Enthusiastic colleagues who like to learn from each other.At Unit4, we invest in your personal and professional growth.We don't focus on how many days you work; we trust you on delivering results.Thus, we have an unlimited vacation policy.

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