Customer Service Team Lead with German Language Expertise

9 godzin temu


Wrocław, Województwo dolnośląskie, Polska QIAGEN Pełny etat

Overview

At QIAGEN, we're driven by a passion for innovation and a commitment to making a real difference in science and healthcare. As a leading company in the industry, we're constantly seeking talented individuals to join our team and contribute to our mission.

Position Description

  • Lead a multilingual Customer Care team, providing exceptional support to customers worldwide.
  • Recruit, coach, and develop personnel to ensure the team's success.
  • Develop and implement service procedures, policies, and standards to drive customer satisfaction.
  • Oversee the creation and support of sales orders, ensuring seamless customer experiences.
  • Analyze statistics and compile accurate reports to inform business decisions.
  • Take ownership of customer issues, resolving problems efficiently and effectively.
  • Improve customer service experiences, fostering engaged and loyal customers.
  • Maintain close contact with other QIAGEN locations in EMEA to provide best-in-class customer support.

Requirements

  • Graduate degree or equivalent.
  • Fluent German and English essential.
  • Minimum 3 years of experience in customer support.
  • Minimum 2 years of relevant people management experience.
  • Computer literacy and experience with ERP systems like SAP.

What We Offer

At QIAGEN, we value our employees and offer a range of benefits to support their growth and well-being. These include:

  • Training and development programs to enhance skills and knowledge.
  • Private medical care and group life insurance.
  • Flexible benefits platform and multisport card.
  • Language classes and pension scheme after 12 months.
  • Childcare subsidy and happy Monday initiatives.
  • Casual dress code and attractive location in the Sky Tower.

We're committed to creating a diverse and inclusive environment, and we welcome applications from talented individuals from all backgrounds.



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