Customer Service Team Lead

1 dzień temu

Wrocław, Województwo dolnośląskie, Polska QIAGEN Pełny etat

Overview

At QIAGEN, we're driven by a passion for innovation and a commitment to making a real difference in science and healthcare. As a global leader in our field, we're constantly seeking talented individuals to join our team and contribute to our mission.

Position Description

  • Lead a multilingual Customer Care team, providing exceptional support to our customers.
  • Recruit, coach, and develop personnel to ensure the success of our team.
  • Develop and implement service procedures, policies, and standards to drive customer satisfaction.
  • Oversee the creation and support of sales orders from customers, ensuring seamless execution.
  • Analyze statistics and compile accurate reports to inform business decisions.
  • Take ownership of customer issues, following problems through to resolution and ensuring customer satisfaction.
  • Improve customer service experience, creating engaged customers through proactive support.
  • Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Maintain an orderly workflow according to priorities, ensuring efficient team performance.
  • Maintain close contact with our other locations in EMEA to provide best-in-class Customer support.

Requirements

  • Graduate with a Bachelor's or equivalent degree.
  • Fluent German and English essential.
  • Minimum 3 years of experience in a customer support function.
  • Minimum 2 years of relevant people management experience.
  • Computer literacy is a must-have.
  • Experience in ERP-systems such as SAP.

What We Offer

At QIAGEN, we're committed to creating a diverse and inclusive environment where our employees can thrive. We offer a range of benefits, including:

  • Possibility to develop in an international company.
  • Training and development programs.
  • Private medical care.
  • Group Life Insurance.
  • Multisport card.
  • Flexible benefits platform.
  • Language classes.
  • Pension Scheme (PPE) after 12 months.
  • Childcare subsidy.
  • Friendly atmosphere.
  • Casual dress code.
  • Attractive location (Sky Tower).

We're an equal opportunity employer, committed to creating a diverse environment where all qualified applicants can thrive without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.

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