Customer Service Coordinator
1 dzień temu
Are you looking for a challenging role that combines customer service, logistics, and supply chain management? We have an exciting opportunity for a Customer Service Coordinator to join our Biochemicals Customer Care team at UPM.
About the Role
We are seeking a highly organized and detail-oriented individual to provide exceptional customer service to our international customers. As a Customer Service Coordinator, you will be responsible for supporting our Sales Team in deal-making activities, initiating and controlling customer master data creation, and providing customer service in commercial-related tasks.
Key Responsibilities
- Support Sales Team in deal-making activities and provide samples to customers
- Initiate and control customer master data creation and onboard new customers
- Provide customer service in commercial-related tasks, including order management, invoicing, and international delivery monitoring
- Monitor customer stocks, support forecast process, and handle sample and trial requests
- Keep control of consignment stocks according to contracts in place
- Provide reports, certificates, and statements based on customer requests
- Participate in the creation and update of guidelines, work instructions, and knowledge articles
Requirements
- Bachelor's or Master's degree in Information Systems, Business Management, Logistics, or Supply Chain
- Experience in Order to Cash process and support of international customers using SAP ERP and Salesforce
- Fluency in English and German (written and verbal)
- Ability to multitask, lead yourself, and work in a fast-paced environment
- Agile and proactive mindset, with a focus on continuous improvement
- Digitally savvy, analytical, and problem-solving skills
- Excellent team worker, listener, and relationship manager
About UPM
UPM is a global, growing company that innovates for a more sustainable tomorrow. We are frontrunners in developing renewable alternatives to fossil-based materials and strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, and renew with courage.
What We Offer
- A meaningful job that impacts the environment and society
- A caring community that values team spirit and shared commitment
- Development opportunities to learn and grow throughout your career
- A responsible employer that prioritizes sustainability and diversity
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