French Customer Service Representative
1 dzień temu
We're a global technology group that specializes in taking brands direct to consumers. Our comprehensive approach ensures we can fully realize our vision and maintain our leadership in a rapidly evolving global industry.
Location – Wroclaw, Poland (Office based)
Contract – 3 - 6 month Fixed Term.
Shift Pattern – 9am-5pm / 1pm-9pm including a 1 in every 3 weekends.
We're passionate about delivering exceptional service and excited to represent leading brands. As a French Customer Service Advisor, you'll be the first point of contact for our customers across renowned brands like Look Fantastic, My Protein, GlossyBox, and many more.
Key Responsibilities:- Serve as the first point of contact across multiple customer service platforms.
- Provide expert product advice and solutions while maintaining excellent service quality.
- Support customers with queries ranging from skincare, makeup advice and fashion, to nutrition, fitness or food and beverage.
- Consistently meet achievable department targets, ensuring high-quality interactions every time.
- Strong written and verbal communication skills.
- Fluent in French - Written and verbally.
- A positive attitude with a desire to learn and develop new skills.
- A professional, approachable, and dedicated individual with a passion for delivering great customer service.
- Staff discounts on THG brands
- Employee Saving Scheme
- Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan. Internal exclusive job opportunities
- Private Pension Scheme
- 25 days annual leave
- Buy back your time scheme
- Birthday leave
- 2 days of volunteer leave
- Free parking
- Tech Scheme
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
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