Customer Service Representative

1 dzień temu


Wrocław, Województwo dolnośląskie, Polska QIAGEN Pełny etat

Overview

At QIAGEN, we're driven by a vision to make a real difference in science and healthcare. Our entrepreneurial spirit and commitment to innovation have enabled us to become a leading player in the industry. We're constantly seeking talented individuals to join our dynamic and international teams.

Position Description

We're seeking a skilled Order Management Specialist to join our team. In this role, you'll be responsible for managing orders in our SAP software for B2B customers. This includes reviewing customer orders and documentation to ensure accuracy and completeness, providing email support to customers and sales teams, and collaborating with various departments to resolve issues.

Key Responsibilities

  • Manage orders in SAP software for B2B customers
  • Review customer orders and documentation for accuracy and completeness
  • Provide email support to customers and sales teams
  • Collaborate with logistics, operations, and finance teams to resolve issues
  • Invoice customers accurately and process corrections as needed
  • Investigate and resolve price discrepancies for B2B customers
  • Handle customer inquiries in our CRM system

Requirements

  • Ability to work on two shifts (9AM-5PM, 2PM-10PM)
  • Proficiency in English language, both oral and written
  • Experience in Order Management or Customer Care is beneficial
  • MS-Office knowledge is required
  • SAP knowledge is an asset
  • Salesforce knowledge is an asset

What We Offer

At QIAGEN, we value our employees and offer a range of benefits to support their growth and well-being. These include:

  • Training and development programs
  • Private medical care
  • Group Life Insurance
  • Multisport card
  • Flexible benefits platform
  • Language classes
  • Pension Scheme (PPE) after 12 months
  • Childcare subsidy
  • Casual dress code
  • Attractive location (Sky Tower)

Why Join Us?

At QIAGEN, we're passionate about making a difference in science and healthcare. We're committed to innovation, teamwork, and employee growth. If you're looking for a challenging and rewarding role, we encourage you to apply.



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