Application Senior Technical Consultant with German Language Expertise

1 dzień temu

Wrocław, Województwo dolnośląskie, Polska QAD Pełny etat
Job Title: Application Senior Technical Consultant with German

QAD is seeking a highly skilled Application Senior Technical Consultant with German language expertise to join our team. As a key member of our technical support team, you will be responsible for analyzing and resolving complex technical issues related to our SRM application, ensuring smooth operations and providing technical guidance and support to our customers.

Key Responsibilities:

  • Analyze and troubleshoot complex technical problems related to the SRM application, working closely with customers and partners to identify and resolve issues promptly.
  • Document issues and solutions for future reference and analysis.
  • Implement regular software updates of the SRM application in different environments, such as AWS or customer environments.
  • Efficiently search and maintain the QAD Knowledgebase, updating it with solutions to customer issues to ensure it remains a valuable resource for problem resolution.
  • Provide mentorship and training to Functional Analysts, fostering professional development and skill enhancement, and lead in sharing best practices and developing innovative solutions to enhance the team's overall problem-solving capabilities.
  • Collaborate with other members of IT teams to resolve complex technical issues.

Requirements:

  • Education in the field of Computer Science, IT-related studies, or comparable qualifications.
  • 5+ years of professional experience in Customer Service/Support department as a Technical Analyst within the B2B area.
  • Previous experience and the ability to read code and implement changes in Java programming language are essential to the role.
  • Previous experience with server containers such as Tomcat are essential to the role.
  • Previous experience in dealing with database structure and queries, especially for PostgreSQL and basic Oracle SQL, are essential to the role.
  • Practical knowledge and familiarity in MS-Excel, HTML, CSS, XML, REST API, and JSON are desirable.
  • Basic knowledge of Linux and ideally Windows are required.
  • Experience working with ITIL or an understanding of the framework is preferred.
  • Demonstrated ability to continually learn new products and technologies.
  • Excellent interpersonal, organization, and communication skills.
  • Attention to detail, strong analytical, and problem-solving skills.
  • Able to build productive working relationships internally and externally.
  • Fluent German and very good English language skills are required.

What We Offer:

  • Your health and well-being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
  • Opportunity to join a growing business, launching into its next phase of expansion and transformation.
  • Collaborative culture of smart and hard-working people who support one another to get the job done.
  • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
  • Compensation packages based on experience and desired skill set.

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