CO Analyst – Customer Care with German

7 dni temu

Wrocław, Polska 3M Pełny etat

Job Description:

The Impact You’ll Make in this Role

As a CO Analyst - Customer Care with German you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

Building strong customer relationships through prompt and effective responses to inquiries via email, telephone, and chat. 

Resolving queries related to data delivery, changes in existing orders in SAP, customer data updates, product availability, and more. 

Proactively managing blocked orders to ensure smooth operations. 

Collaborating with the business to enhance customer relationship management using Salesforce functionalities. 

Identifying opportunities to improve data quality and reduce cycle time, driving continuous process improvement. 

Monitoring work queues for new requests, ensuring timely and efficient handling. 

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who meet following minimum requirements:

Bachelor's degree or higher from an accredited university 

1-2 years of equivalent work experience in Customer Service, Order Management, Complaints Handling, Customer Issue Resolution, Logistics, Marketing 

Proficiency in English, Polish, and German at a minimum of B2+ level

Previous experience working with ERP or CRM platforms (especially SAP and SalesForce) are nice to have 

Ability to manage change including quickly adapting to new systems and processes.

Job specifics:

Private medical care

Life insurance

Retirement scheme

Multisport card

Opportunity to work globally as part of an international organization

Work in a respectful, inclusive and friendly environment with open door policy

Professional training and onboarding package

Supporting your professional development, possibility to gain certifications/co-founding studies

Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

Internal integration events

Holiday Bonus

Does this opportunity and our innovative 3M culture align with your career aspirations?  

If so, we encourage you to apply and embark on a journey of creativity and growth with us.

We look forward to hearing from you

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

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