Service Delivery Manager

5 miesięcy temu

Wrocław, Polska DXC Technology Pełny etat

Job Description:

Why join DXC Technology?

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world

Job location: 

• Wrocław or remotely from Poland

As a result of our dynamic growth, we are currently looking for candidates for the position of Service Delivery Manager in Finance and Accounting (F&A) BPO. The person in this role will oversee the delivery of all finance and accounting services for assigned client accounts.

This role involves managing client relationships, ensuring the highest level of service delivery, driving process improvements, and leading F&A process transformation.

The ideal candidate will have extensive experience in finance and accounting within a BPO environment, coupled with strong leadership and client management skills.

Client Relationship Management

- Serve as the primary point of contact for clients, maintaining strong and positive relationships.

- Understand and anticipate client needs to ensure F&A services are delivered to meet or exceed expectations.

- Conduct regular client meetings to review performance, discuss improvements, and track satisfaction through metrics such as NPS.

Service Delivery Management:

- Oversee the day-to-day operations of finance and accounting services to ensure timely and accurate delivery.

- Monitor and ensure adherence to service level agreements and key performance indicators.

- Implement and drive process improvements and transformation initiatives to enhance service efficiency and quality.

- Promptly address and resolve any issues or discrepancies in service delivery.

Financial Management:

- Ensure the accuracy and timeliness of financial reporting and analysis for clients.

- Oversee the preparation of budgets, forecasts, and financial plans.

- Monitor financial performance and manage risks effectively.

Strategic Planning and Process Transformation:

- Lead process transformation projects aimed at enhancing efficiency, quality, and client satisfaction.

- Regularly review and optimize processes to achieve operational excellence.

- Contribute to strategic planning and execution of F&A delivery.

- Identify opportunities for expanding services and improving existing processes.

- Identify and mitigate financial and operational risks.

Qualifications:

- Bachelor’s degree in finance, accounting, Business Administration, or a related field; MBA or CPA preferred.

- Minimum of 10 years of experience in finance and accounting service delivery management, preferably in a BPO environment.

- Proven track record of managing client relationships and delivering high-quality services.

- Experience in driving process transformation and continuous improvement initiatives.

- Ability to work in a dynamic environment under time pressure.

- Strong leadership and team management skills .

- Excellent communication and interpersonal skills.

- Strong analytical and problem-solving abilities.

- Proficiency in financial software and tools.

Why would you join us?

As a team, we offer our knowledge, experience, support, sympathy and honesty. We are happy to teach, and we understand that sometimes mistakes are an integral part of learning. We are enthusiastic about a job we do and we want to share this joy with you.

As a company, we offer a steady job in an international company in a heavily invested area, where you will encounter multiple opportunities to cooperate with inspiring people from across the world. A place where you can learn, work with experts, share your knowledge and enjoy many social activities and events prepared for our Employees.

Additionally, we offer:

stable employment in an international company

advancement opportunities within the organization (a variety of exciting projects with an array of technologies and tools)

flexibility  in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)

modern and  conveniently located offices  in Wrocław and Warsaw

an  onboarding buddy’s support  to make you feel comfortable in our company from day one

substantial  medical insurance package  provided in cooperation with the biggest medical services provider in Poland

life insurance package

Multisport Card

workplace equipment  to organize your home office (e.g., chair, desk, additional monitor, headset etc.)

unlimited access to  DXC University  with courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)

access to a  foreign language learning platform

DXC Partner courses and certifications  (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday)

Employee Referral Program  - a financial bonus for the referrer for a successful candidate recommendation

Employee Recognition Program  with points assigned by colleagues for the recognized employees (exchangeable for prizes)

Employee Assistance Program  (providing 24/7 support for employees and their families in difficult life situations)

opportunity to join our numerous  charity and ecology-related events  organized by our CSR Team (Corporate Social Responsibility)

DiXi Cool  activities: trips, sports and wellness events, discounts for cultural events

  • Service Delivery Manager

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Sidel Pełny etat

    Service Delivery ManagerAt Sidel, we seek a Service Delivery Manager to oversee the growth and optimization of our Services offering.Your MissionDrive sales and profitability of Services by adapting zone strategies to regional needs.Ensure customer production lines are optimized for maximum efficiency.Monitor Sidel product performance, report...

  • Manager Service Delivery

    4 tygodni temu

    Wrocław, Polska C.H. Robinson Pełny etat

    C.H. Robinson is looking for a Manager of Service Delivery to lead our service strategy for a select group of clients. In this role, you’ll ensure our high standards are met by focusing on Service Delivery Excellence, enhancing Customer Satisfaction, and supporting team development, all while championing continuous operational improvement. If you're...

  • IT Service Delivery Manager, Manufacturing Operations

    2 miesięcy temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Smith & Nephew is a leading medical device company with a mature IT operating model. Our AMS Service Delivery function works in conjunction with our AMS service provider and other IT service verticals. We have invested in digitalization and automation of Manufacturing, Quality & Regulatory operations.As part of our leadership team, we are seeking a Service...

  • IT Service Delivery Manager, MFG

    6 miesięcy temu

    Wrocław, Polska Smith+Nephew Pełny etat

    Smith & Nephew (S&N) is a large multi-national Medical Device company with a mature IT operating model which does include a mature AMS Service Delivery function working in conjunction with our AMS service provider and other IT service verticals. S&N has invested in digitalization and automation of Manufacturing, Quality & Regulatory operations. As part of...

  • Customer Experience Lead

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska C.H. Robinson Pełny etat

    C.H. Robinson is seeking a skilled Customer Experience Lead - Service Delivery Strategist to oversee service delivery excellence for a select group of clients.This role requires strong leadership and communication skills, as well as the ability to drive continuous improvement and champion customer satisfaction.The ideal candidate will have a minimum of 5...

  • Database Solutions Delivery Manager

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska MAHLE Shared Services Poland Sp. Z O.o. Pełny etat

    Attractive Compensation PackageWe offer a competitive salary of €90,000 - 120,000 per annum, depending on experience.As a member of our team, you will receive* A comprehensive health insurance package* Multisport fitness membership* Group life insurance* Prepaid cards for employee benefitsOur company culture emphasizes collaboration and teamwork. You will...

  • Customer Delivery Manager

    6 miesięcy temu

    Wrocław, Polska Xperi Holding Corporation Pełny etat

    About the role: Within our Smart TV Media Platform business unit, we are now looking for a Customer Delivery Manager. You will be based in the Warsaw or Wroclaw area, Poland. Our business unit is a globally distributed organization with a true international spirit. At the same time, we have local offices with a first name atmosphere. In the Customer...

  • Cloud Delivery Manager

    6 miesięcy temu

    Wrocław, Polska KRUK Pełny etat

    Jeśli: Masz doświadczenie w koordynacji projektów, Wiesz czym się różni chmura od on-premis, Zarówno infrastruktura IT jak i software nie są Ci obce, Chcesz się rozwijać poznając nowe technologie Chcesz współpracować z klientem wewnętrznym i zewnętrznym Chcesz budować rzeczywistość chmurową naszej Grupy ..to prawdopodobnie...

  • Senior Finance and Accounting Delivery Manager

    1 miesiąc temu

    Wrocław, Województwo dolnośląskie, Polska skills matter sp. z o. o. Pełny etat

    Delivering Financial ExcellenceSkillful professionals with a passion for finance and accounting are sought after by skills matter sp. z o. o. to join their dynamic team as Account Delivery Leaders. These leaders will be responsible for overseeing the delivery of finance and accounting services to clients, ensuring timely and accurate execution.Key...

  • Strategic Project Delivery Manager

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Fluke Pełny etat

    About the RoleWe are seeking an experienced Project Delivery Manager to join our team at Fluke. As a key member of our organization, you will be responsible for leading and managing a team of program managers and coordinators.Key Responsibilities:Leadership and Oversight:Lead a team of geographically dispersed direct reports, including program managers and...

  • Service Operations Manager

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Fluke Pełny etat

    Fluke Service Operations ManagerWe are seeking a highly motivated and experienced Service Operations Manager to join our EMEA team. This is an exciting opportunity for a professional with a strong background in team management, condition monitoring, and vibration analysis.About the Role:The successful candidate will be responsible for managing and...

  • International IT Project Manager

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Aliaxis Pełny etat

    As a key member of our team, you will be responsible for the successful delivery of IT projects in the EMEA region.We are seeking an experienced IT Project Manager to lead the delivery of complex IT systems for Manufacturing and Supply Chain across multiple plants and distribution centers.The ideal candidate will have extensive experience in delivering IT...

  • Global HR Service Delivery Coordinator with French Language Expertise

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

    Company Overview3M is a global company that values diversity and inclusion in its workforce.Estimated Salary Range: $80,000 - $110,000 per yearJob Description:We are seeking a skilled Global HR Service Delivery Coordinator to join our team. As a coordinator, you will be responsible for collaborating with innovative colleagues around the world and making an...

  • Customer Service Expert

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

    Job DescriptionThe Impact You'll Make in this RoleAs a CO Analyst - Customer Care with German, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.You will make an impact by:Building strong customer relationships through prompt and effective responses to inquiries via...

  • Service Design Owner

    2 miesięcy temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Unlock the full potential of Service HUB with our Service Design Owner role.As a key member of our Customer Experience and Service Management function, you will be responsible for designing global business services and user experiences that exceed stakeholder and end-user expectations.Key responsibilities include:Mapping service offerings on the Service HUB...

  • Service Design Lead

    1 miesiąc temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Life Unlimited at Smith+NephewThe Service Design Lead is responsible for designing global business services and user experiences on Service HUB. This role supports the Customer Experience and Service Management function by providing design expertise that meets stakeholder and end-user needs.Key Responsibilities:Drive Service Management best practices by...

  • Global HR Service Delivery Coordinator with French Expertise

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

    Company Overview3M is a company that values diversity and inclusion, believing that these principles are essential to innovation. With a global presence and a wide range of products, 3M offers a unique opportunity for professionals to collaborate with innovative people around the world.Salary InformationThe estimated salary for this role is between $60,000...

  • Service & UX Design Owner

    5 miesięcy temu

    Wrocław, Polska Smith+Nephew Pełny etat

    Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Service & UX Design Owner is responsible for the design of global business services and of the user experience on Service HUB. Following design best practices, the role holder supports the wider Customer Experience and Service Management function, by...

  • Experience Driven Service Design Lead

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Transforming Lives Through Innovative Service ManagementWe are seeking a highly skilled Experience Driven Service Design Lead to join our team at Smith+Nephew, a global leader in medical technology.About the Role:In this pivotal position, you will be responsible for designing and delivering exceptional customer experiences across our Service HUB platform.You...

  • Cloud Operations Manager

    1 miesiąc temu

    Wrocław, Województwo dolnośląskie, Polska Unit4 Pełny etat

    Job Title: Cloud Operations ManagerJob Summary:Unit4 is seeking a highly skilled Cloud Operations Manager to oversee the daily operations of our cloud environments. As a key member of our team, you will be responsible for ensuring the high availability, optimal performance, and security of our cloud services.Key Responsibilities:Lead and Mentor a Team: Lead...