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Customer Experience Lead

1 miesiąc temu

Wrocław, Województwo dolnośląskie, Polska C.H. Robinson Pełny etat

C.H. Robinson is seeking a skilled Customer Experience Lead - Service Delivery Strategist to oversee service delivery excellence for a select group of clients.

This role requires strong leadership and communication skills, as well as the ability to drive continuous improvement and champion customer satisfaction.

The ideal candidate will have a minimum of 5 years of experience in operations and/or customer-facing roles, with a proven track record of leading and managing teams.

A bachelor's degree from an accredited university or equivalent blend of education and experience is preferred, along with proficiency in English and strong business acumen.

The estimated salary for this position is between $85,000 to $115,000 per year, depending on location and experience.

Key responsibilities include:

  • Driving consistent execution that meets Service Delivery requirements and expectations
  • Serving as the senior escalation point and taking accountability as the 3rd level of escalation
  • Leveraging Operations Dashboards and internal analytics to understand areas of service excellence and identify service gaps
  • Utilizing continuous improvement methodology to manage KPIs for the service delivery team

Benefits include real opportunities to grow your talent in a fast-moving, global organization, a fun and inclusive workplace, and comprehensive benefits such as competitive salary and performance-based bonuses, private medical insurance, and more.