Customer Support Manager with International Focus
5 dni temu
About QIAGEN
At the heart of QIAGEN is a vision to make improvements in life possible. We are on an exciting mission to drive innovation and continuous improvement in science and healthcare, making a real difference in people's lives.
We have over 6000 employees across the globe, working together as outstanding and passionate teams. Our company culture emphasizes leadership, collaboration, and entrepreneurial decision-making.
Job Description
The Customer Support Manager will lead our multilingual Customer Care team, responsible for developing service procedures, policies, and standards. Key responsibilities include:
- Recruiting, coaching, and developing personnel;
- Overseeing sales orders from customers and purchase orders submitted via different communication channels;
- Taking ownership of customer issues and following problems through to resolution;
- Improving customer service experience and creating engaged customers;
- Analyzing statistics and compiling accurate reports;
- Controlling resources and utilizing assets to achieve qualitative and quantitative targets;
- Maintaining an orderly workflow according to priorities.
Requirements
To be successful in this role, you will need:
- A graduate degree with a Bachelor's or equivalent qualification;
- Fluent German and English language skills, essential for effective communication;
- Minimum 3 years of experience in a customer support function, including people management experience;
- Computer literacy and experience with ERP systems such as SAP.
What We Offer
We offer a competitive salary, estimated at €80,000 - €100,000 per year, depending on location and experience. Additional benefits include:
- Possibility to develop in an international company;
- Training and development programs;
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