Customer Support Manager with International Focus

1 miesiąc temu


Wrocław, Województwo dolnośląskie, Polska QIAGEN Pełny etat

About QIAGEN

At the heart of QIAGEN is a vision to make improvements in life possible. We are on an exciting mission to drive innovation and continuous improvement in science and healthcare, making a real difference in people's lives.

We have over 6000 employees across the globe, working together as outstanding and passionate teams. Our company culture emphasizes leadership, collaboration, and entrepreneurial decision-making.

Job Description

The Customer Support Manager will lead our multilingual Customer Care team, responsible for developing service procedures, policies, and standards. Key responsibilities include:

  • Recruiting, coaching, and developing personnel;
  • Overseeing sales orders from customers and purchase orders submitted via different communication channels;
  • Taking ownership of customer issues and following problems through to resolution;
  • Improving customer service experience and creating engaged customers;
  • Analyzing statistics and compiling accurate reports;
  • Controlling resources and utilizing assets to achieve qualitative and quantitative targets;
  • Maintaining an orderly workflow according to priorities.

Requirements

To be successful in this role, you will need:

  • A graduate degree with a Bachelor's or equivalent qualification;
  • Fluent German and English language skills, essential for effective communication;
  • Minimum 3 years of experience in a customer support function, including people management experience;
  • Computer literacy and experience with ERP systems such as SAP.

What We Offer

We offer a competitive salary, estimated at €80,000 - €100,000 per year, depending on location and experience. Additional benefits include:

  • Possibility to develop in an international company;
  • Training and development programs;


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