Cloud Operations Manager

2 miesięcy temu

Wrocław, Województwo dolnośląskie, Polska Unit4 Pełny etat

Job Title: Cloud Operations Manager

Job Summary:

Unit4 is seeking a highly skilled Cloud Operations Manager to oversee the daily operations of our cloud environments. As a key member of our team, you will be responsible for ensuring the high availability, optimal performance, and security of our cloud services.

Key Responsibilities:

  • Lead and Mentor a Team: Lead and mentor a team of Cloud Operations Engineers, fostering a collaborative and high-performance culture.
  • Oversee Daily Operations: Oversee daily cloud operations, ensuring the reliability, performance, and scalability of our cloud environments.
  • Manage Incidents: Manage and resolve incidents using ITIL best practices for incident, problem, and change management.
  • Implement Processes: Implement and enhance processes for incident response, request fulfillment, change management, and problem management, ensuring alignment with ITIL standards.
  • Promote a Continuous Delivery Culture: Promote a continuous delivery culture within the Cloud Operations team, focusing on process automation and operational efficiency.
  • Oversee Service-Level Management: Oversee service-level management to ensure SLA compliance, conducting regular performance reporting and reviews with stakeholders.
  • Ensure Comprehensive Monitoring: Ensure comprehensive monitoring of cloud services, enabling the early detection and resolution of potential issues.

Qualifications:

  • Proven Leadership: Proven leadership experience in managing and leading technical teams, with a track record of fostering a collaborative and high-performance culture.
  • ITIL Expertise: Deep understanding of ITIL practices, including incident, problem, change, and service management, with practical experience in implementing these frameworks to improve service delivery.
  • Cloud Platform Proficiency: Strong experience with cloud platforms, particularly Azure.
  • Advanced Problem-Solving: Excellent analytical and troubleshooting skills, with the ability to diagnose and resolve complex incidents in a dynamic and fast-paced environment.
  • IT Security Acumen: In-depth understanding of IT security principles, with the ability to implement and manage secure cloud environments that comply with policies, best practices, and regulatory requirements.
  • Communication & Stakeholder Management: Strong communication skills, with the ability to clearly convey technical concepts to both technical and non-technical stakeholders.
  • Adaptability & Continuous Learning: Demonstrated ability to stay current with industry trends and emerging technologies, applying new knowledge to improve cloud operations and team capabilities.

Additional Information:

  • Remote Work Option: Remote work option available.
  • Employment Contract: Employment contract offered.
  • Stable Employment: Stable employment with an attractive salary.
  • Unlimited Paid Holidays: Unlimited paid holidays.
  • Various Benefits: Various benefits, including private medical care, Multisport, and pre-paid cards.
  • International Department: Opportunity to work in an international department and collaborate with colleagues from diverse cultural backgrounds.
  • Participation in Development: Participation in the development of a leading international software firm.
  • Freedom and Autonomy: Freedom and autonomy to succeed, with an unlimited vacation policy that focuses on results.

About Unit4:

At Unit4, you will join a team of enthusiastic professionals dedicated to personal and professional growth. If you are excited about working in a challenging international environment and making a meaningful impact, we encourage you to apply.

This role may require security clearance for customer projects and access to sensitive data. We will handle background checks according to local privacy laws and keep your information safe. Questions? Feel free to reach out.

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