Product Support Associate

1 miesiąc temu


Gdańsk, Pomerania, Polska Thomson Reuters Pełny etat
We are open to applications for our full-time positions from all individuals granted protection within the Republic of Poland under the EU Temporary Protection Directive*Exciting Opportunity as a Product Support Associate at Thomson ReutersJoin our team at Thomson Reuters as a Product Support Associate, where you'll be at the intersection of technology and tax/accounting.Upon starting, you'll undergo a comprehensive product training bootcamp and collaborate with various teams.About the TeamWe are a Gdańsk-based application support team focused on delivering top-notch service to users of Thomson Reuters ONESOURCE and DIGITA suites.Our suites provide tax/accounting compliance solutions for professional firms and companies, enhancing automation and accuracy in workflows.The team primarily assists EMEA customers, with a strong emphasis on the UK market.Shifts are 8 hours long (Monday to Friday) with flexibility within 9:00 to 18:30 (Poland Time).About the RoleThe Product Support Associate role is part of our front-line technical support team, aiding customers in optimizing our software solutions to meet business goals.Primary Responsibilities:
  • Addressing customer queries via phone, email, or case comments.
  • Thoroughly documenting support requests with problem details, resolutions, and follow-up actions.
  • Collaborating with colleagues to efficiently resolve customer issues.
  • Utilizing internal resources and escalating complex issues as necessary.
  • Maintaining up-to-date product knowledge and client contacts.
  • Ensuring common queries have Knowledge Base Articles.
About YouYou're ideal for the Product Support Associate role if you have:
  • Advanced English proficiency (C1 or C2 level).
  • Strong problem-solving and customer service skills.
  • Ability to work effectively in a team.
Desired Skills
  • Background in Tax/Accounting/Audit.
  • Basic XML knowledge.
  • Proficiency in software navigation.
What's in it for you?At Thomson Reuters, you'll be part of a diverse culture that prioritizes talent development through:
  • Hybrid Work Model: Balancing in-office and remote work.
  • Culture: Recognized for equality, diversity, work-life balance, and more.
  • Wellbeing: Comprehensive benefits including mental health support and wellbeing resources.
  • Learning & Development: Access to learning platforms and networking opportunities.
  • Social Impact: Participation in volunteer programs and ESG initiatives.
  • Purpose Driven Work: Contributing to justice, truth, and transparency worldwide.
Join a Team Making a DifferenceThomson Reuters offers industry-leading products for professionals in legal, tax, accounting, and compliance fields, empowering them to excel in their roles. With a global team of 25,000 employees, we embrace diversity and inclusion, shaping a better future for all.AccessibilityThomson Reuters values diversity and seeks qualified individuals regardless of background. We provide equal employment opportunities and accommodations for disabilities and religious beliefs.Stay Informed and Apply Now to Learn More
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