Product Support Associate
1 miesiąc temu
- Addressing customer queries via phone, email, or case comments.
- Thoroughly documenting support requests with problem details, resolutions, and follow-up actions.
- Collaborating with colleagues to efficiently resolve customer issues.
- Utilizing internal resources and escalating complex issues as necessary.
- Maintaining up-to-date product knowledge and client contacts.
- Ensuring common queries have Knowledge Base Articles.
- Advanced English proficiency (C1 or C2 level).
- Strong problem-solving and customer service skills.
- Ability to work effectively in a team.
- Background in Tax/Accounting/Audit.
- Basic XML knowledge.
- Proficiency in software navigation.
- Hybrid Work Model: Balancing in-office and remote work.
- Culture: Recognized for equality, diversity, work-life balance, and more.
- Wellbeing: Comprehensive benefits including mental health support and wellbeing resources.
- Learning & Development: Access to learning platforms and networking opportunities.
- Social Impact: Participation in volunteer programs and ESG initiatives.
- Purpose Driven Work: Contributing to justice, truth, and transparency worldwide.
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HR Associate
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