IT Service Manager

6 dni temu

Warszawa, Mazovia, Polska Nordea Bank Pełny etat

Job ID: 24774

Would you like to help Nordea in maintaining high performance level for its platforms? We are now looking for a Service Delivery Manager in IT to account for service delivery performance execution and drive collaboration with the supplier.

At Nordea, we know our customers' needs are changing – and we're deeply committed to meeting them with the financial solutions of tomorrow. We're creating an agile environment where we're harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you'll find plenty of opportunities to grow and make your mark on something bigger.

About this opportunity

Welcome to the CTO Service Delivery Management team. We add value by developing and enhancing processes for adequate service management in accordance with Nordea's standards and optimizing costs concerning IT Services provided by the Supplier. As Service Delivery manager, you'll play a critical role in monitoring supplier's performance levels for the platforms and technologies in scope.


What you'll be doing:

  • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
  • Recommending methods of improvement, seeing that actions are implemented and centrally reported
  • Supporting high level issues connected with incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
  • Ensuring that procedures, and methodologies are in place to support outstanding service delivery
  • Developing a deep understanding of projects to gain insights into the scope of service delivery
  • Maintaining knowledge of technologies and platforms
  • Taking accountability for service delivery performance execution, meeting customer expectations, and in collaboration with Project Management driving future demand
  • Ensuring that agreed Run and Build Services are delivered according to the contract
  • Running governance on operational delivery of the in-scope technologies and platforms
  • Providing accurate and regular reports to the management on performance of the service delivery
  • Develop, implement and maintain central health reporting of respective services

You'll join a diverse dynamic team incorporating the supplier into Nordea IT Strategy. The role is based in Warsaw with the possibility of working remotely.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you possess the following skills:

Client Relationship Management: Service Delivery Managers need strong interpersonal and communication skills to build and maintain relationships with clients Leadership: you should possess leadership qualities to guide and motivate their team members. This includes the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork Project Management: skills to plan, organize, and coordinate resources, timelines and deliverables Problem-Solving: Service Delivery Managers should be adept at analyzing complex situations, identifying problems and proposing effective solutions Financial Management: you should have knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals. Continuous Improvement: Service Delivery Managers should have a continuous strive for improvement. Proficiency in English

Your experience and background:

Technical Knowledge: While not always required to be hands-on with technical aspects, having at least generic understanding of IT systems and infrastructure is a must to effectively communicate with technical teams while familiarity with emerging technologies can be valuable in understanding the service delivery landscape will be considered an asset. We are searching for people with hands-on service management experience in the following areas: Database (Oracle, PostgreSQL, DB2), Network or Digital Workplace Experience in supplier management and third-party-provided services Min. 10 years of experience working in a diverse, large-scale environment Min. 10 years of experience and working knowledge on Service Management: ITIL and best practices in the market


If this sounds like you, get in touch

Next steps

Pleas submit no later than 30/07/2024.

Please include permit for processing personal data in CV as following:

In accordance with art a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter 'GDPR'. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.

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