Lead B2B Digital Solutions

2 miesięcy temu

Kraków, Lesser Poland Philip Morris International Pełny etat
Be a part of a revolutionary changeAt PMI, we've chosen to do something incredible. With huge change, comes huge opportunity.

So, wherever you join us, you'll enjoy the freedom to dream up and deliver, better, brighter solutions in a space that allows you to move your career forward in endlessly different directions.

The Smoke Free Product function is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver smarter, science-backed alternatives to millions of adults around the world who would otherwise continue to smoke.

It is only by focusing on our strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future.

Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to conversion and loyalty.

And you can watch your efforts lead to meaningful change for the benefit of adult smokers on their way to better alternatives.

You'll develop your skills; collaborating across functions, markets and regions.

If you want to play a part in driving one of the biggest societal changes of our time, there's no better placeFor our B2B Digital Solutions team in the SFP Omnichannel Consumer Experience group in Krakow, we are looking for a Lead B2B Digital Solutions.


The overall purpose of this position will be:

  • Lead the design of the PMI B2B(2C) global digital trade engagement capabilities [DTE/OPEN platform], in close collaboration with the markets, IT and the Deployment team.
Accordingly lead projects or sub-projects and deliver digital solutions at global scale aimed to capture:
  • Growth opportunities through increased speed to market at indirect retail and enhanced retailers capability both on functional and emotional side to achieve targets on both RRP and conventional business
  • Efficiency gains by effectively automatizing processes and reducing both back office and Field Sales Force workload on low added
  • value activities
  • Sustainable competitive advantage to build valuable, efficient and long lasting relationships with our current and future business partners

You will:

  • Lead or participate to the scope definition of new digital engagement capabilities or sub-capabilities, in line with the department vision & strategy, by liaising with the various partners (Markets, Regions, Deployment team, IT & other PMI functions). For major initiatives, this includes the preparation of business cases supported by return on investment models.
  • Lead or collaborate to the design of new future-proof digital engagement capabilities and related end-to-end business processes to further improve the efficiency and effectiveness of the various commercial levers (retailers, field force, call center, trade loyalty schemes, community management, training & capability building...).
  • Coordinate the development of the new digital engagement capabilities, in close collaboration with IT, ensuring the quality of the deliverables, within the allocated budget and timeframe.
  • Supervise the piloting of new digital engagement solutions to fix customer pain points and to create new value by capturing their business opportunities. Support the deployment team and the regional commercial teams to enable excellent global deployment.
  • Define and design the business and technical KPIs related to the new capabilities, and ensure that these are developed and embedded into the analytical environment, in collaboration with the Insights & Analytics team.
  • In line with the "Agile Methodology", closely and effectively participate to the management of the backlog (prioritization, sprint planning, release review & other ceremonies, documentation...).

We're looking for someone with:

  • Business & Administration, IT or Digital (preferably Master's Degree)
  • 3+ years experience in the Commercial area, ideally it within the B2B(2C) digital trade engagement domain...
  • Deep understanding of Omnichannel Digital solutions & Customer Journeys with good grasp of reporting and analytics tools.
  • Previous experience in managing the development of digital products under agile methodology (i.e. SCRUM).

What we offer:


Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress.


Join PMI and you too can:
Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.

Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.

Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.

PMI is an Equal Opportunity Employer

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