SAP Service Manager

2 miesięcy temu

Warszawa, Polska Sonova Warsaw Service Center Sp. z o.o. Pełny etat

Your development journey begins with Sonova’s SAP Competence Center Team. Grow your personal competences in consulting and leadership. S/4 HANA implementation is on our roadmap. Our supportive and self-inspired team colleagues, located in our headquarters in Stäfa, Switzerland, Warsaw Poland , North America and Asia, awaits you in a friendly and collaborative atmosphere.

SAP Service Manager


Your responsibilities

  • Act as EMEA Operations Team lead / deputy to Global Operations head
  • Manage EMEA SAP Operations staff ( internal/external incl. vendor ) as well as ITIL processes to drive improvements to reach efficiency gains
  • Escalation Management on Project Issues, CRs, Incidents or Service Requests
  • Resolve Level 2, 3 Support Issues
  • Perform Service Requests (standard change or service that is pre-approved because low risk)
  • Create, analyze and resolve incidents as per the defined SLAs
  • Execute/ be engaged into maintenance projects (EHP, Archiving, technology upgrades etc.)
  • Problem Management (root case analysis and issue bundling)
  • Liase with other cross functional teams in or outside Corporate IT for any other relevant issue resolution
  • Drive ITIL Processes maturity within SAP CC and Operations
  • Review existing IT solutions for improvements, stay up-to-date with new technologies
  • Ensure System is implemented & maintained according to GRC req's & policies (eg. Authoriz., GxP etc.)
  • Support audits from governing bodies (eg. Auditor, TüV, FDA etc.)
  • Contribute to IT/Business Docu. or validation documents in projects/support as outlined in RACI matrix
  • Plan, Identify and Execute Regression Testing as part of maintenance projects
  • Train support- and emergency process as part of project handover process to support team
  • Support recruiting process for internal staff within Sonova processes and tools
  • Lead / supervise technical Change Requests implementation stream
  • Be integral part of a Pikett process (related to Priority 1 emergency procedure)

Our requirements

  • 10 years of professional experience in IT, including 4+ years hands on experience in one of the SAP moduls (SD/MM/WMCS)
  • Familiar with SAP Standard Functionalities (eg. ERP, Hana etc.)
  • People/vendor management experience
  • Able to accept and follow standard Sonova SOPs
  • Able to work independently and escalate accordingly
  • Fluent in English

What we offer

  • We can offer you a new challenge, with interesting tasks and much more – including an open corporate culture, flat hierarchies, support for further training and development, opportunities to take on responsibility, attractive employment conditions, and flexible working time models in various roles. Employment level: 100%

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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