Support Engineer

6 dni temu


Warszawa, Polska WORLDLINE FINANCIAL SERVICES (EUROPE) S.A. SPÓŁKA AKCYJNA ODDZIAŁ W POLSCE Pełny etat

Support Engineer


Your responsibilities

  • Installing and maintaining the software and interfaces of point of sale (POS) systems
  • Receiving and processing hardware, software, network and communication problems in the area of POS systems and related applications, locating and rectifying faults or initiating escalation proceedings
  • Coordinating supplier and support partner activities
  • Creation and updating of operating manuals, instructions, checklists and training documents
  • Participation in projects, in the introduction of new services and events
  • Performing coordination tasks between customers, internal departments and IT departments in day-to-day operations and emergencies

Our requirements

  • Completed vocational training, preferably in a technical field
  • 2 to 4 years of relevant professional experience in a comparable position as IT support
  • Affinity for IT is required
  • In-depth knowledge of MS Office (especially Excel)
  • Knowledge of ServiceNow, Jira, Confluence and SAP Business Objects tools and network ---technology is an advantage
  • Resilience and flexibility
  • English on a professional level, German would be a plus

What we offer

  • Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide.
  • Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
  • Private medical & life insurance
  • MyBenefit Platform
  • Holiday allowance
  • Public transportation allowance
  • Meal allowance
  • Semi-annual bonus
  • Glasses/lenses reimbursement

We are a specialist in cashless payment methods. Our customers include a wide variety of companies worldwide. As a Support Engineer, you’d be a 2nd level of support responsible for the conscientious and customer-focused processing of technical inquiries about our Point of Sale systems. You’ll support our clients with payment terminals, cash registers, and IT networks. We are looking for a person to join our international team and our office in Warsaw

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