Digital Infrastructure Support Specialist
4 tygodni temu
F5 is a leading provider of digital infrastructure solutions, empowering organizations to create, secure, and run applications that drive business success.
Job OverviewWe are seeking an experienced Network Support Engineer to join our team in providing exceptional technical support to our customers. As a key member of our support organization, you will play a critical role in resolving complex technical issues related to our products and services.
Duties and Responsibilities- Provide Level 2 technical support for hardware and software issues related to F5 products
- Maintain excellent customer communication, including project status, plan-of-actions, and resolution steps
- Deliver high-quality support experiences to F5 customers and partners
- Collaborate with our tier three engineering services team to overcome technical challenges
- Build strong relationships with peers, engineers, managers, and related departments
- Write and update solution articles to share technical expertise internally and externally
- Handle multiple cases and prioritize tasks based on customer and business needs
- Follow standards-based processes as defined in our Quality Management System
- Continuously develop your skills through ongoing training on our products and related technologies
- Customer support experience with enterprise-level corporate customers in production environments
- Hands-on technical experience with LAN/WAN operations, network protocols, UNIX or Linux operating systems, VMware or equivalent hypervisors, and network hardware
- Solid understanding of TCP/IP protocols and the OSI model
- Knowledge of DNS and HTTP protocol in detail
- Understanding of SSL/TLS handshake
- Experience in Network Security, including Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc.
- Ability to read, write, and speak English fluently, including technical concepts and terminology
- Able to communicate technical information to customers with varying levels of technical knowledge
- Good analytical problem-solving abilities
- Attention to detail
- Experience or ability to grow expertise in Public/Private Cloud technologies (Microsoft, AWS, Google), NGINX, Programming/Scripting (JavaScript, Python, BASH, PERL, Node.JS), Containers (OpenStack, Docker, Velcro), Container Orchestration (Kubernetes) and/or Automation (Ansible, Git)
- Fluency in other languages
- Experience with F5 technologies
We offer a competitive salary of $85,000 - $110,000 per annum, depending on experience, plus a range of benefits, including comprehensive health insurance, retirement plan, and opportunities for career growth and development.
Join us at F5 and be part of a dynamic team that is shaping the future of digital infrastructure. Apply now.
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