Technical Support Specialist

1 miesiąc temu

Warszawa, Mazovia, Polska H&M Hennes & Mauritz Sp. Z O.o. Pełny etat

Are you a problem-solver with a passion for delivering top-notch customer service? We are seeking an experienced Technical Support Specialist to join our team in H&M Hennes & Mauritz Sp. Z O.o.

Job Description:

We are looking for a highly skilled and dedicated individual to provide technical support for office equipment, hardware, and software solutions. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical issues, providing on-site configurations, installations, and inspections, and documenting ongoing assignments and progress.

About the Role:
  • Provide hands-on support for end-user incidents that cannot be resolved remotely
  • Responsible for on-site configurations, installations, and inspections of products and services, such as hardware for new employees
  • Offer technical assistance by troubleshooting malfunctioning software and hardware, and perform local installations for offices and warehouses
  • Document and communicate ongoing assignments, progress, and potential areas for improvement
  • Handle infrastructure-specific needs, including physical checks, work, and maintenance, as well as manage infrastructure vendors (e.g., ISP, telephone services)
  • Configure and hand out office equipment
About You:
  • To succeed as a Business Tech/IT Support, you are solution-oriented and have a problem-solving attitude
  • You are service-minded and value interpersonal communication
  • Experience in providing hardware and software diagnostics and support
  • Proficiency in operating common office, store, and warehouse equipment and technologies (printers, laptops, smartphones, LAN, etc.)
  • Proficiency in understanding IT infrastructure services, components, and architecture
  • A holistic approach with a commitment to solving issues by identifying and addressing root causes
  • Ability to multitask and manage different situations and people simultaneously
  • Strong communication skills
  • Knowledge and understanding of systems (operating systems, APIs, etc.)
  • Service delivery and troubleshooting skills
  • Technical writing abilities
  • Experience with ITSM and Service Now
  • Fluent in written and spoken English & Polish
What We Offer:
  • Stable employment contract in an international company with a unique culture
  • Hybrid work model (3 days in the office, 2 days WFH)
  • 25% staff discount for you and your family member
  • Access to the Linked In Learning Platform
  • Sharing the cost of Sports Activities
  • Sharing the cost of Private health insurance
  • Referral Program for external colleagues joining

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