Technical Support Specialist

2 tygodni temu

Warszawa, Mazovia, Polska Link Group Pełny etat

Link Group is seeking a talented Technical Support Specialist to join our team. This exciting role will be based in [Location], with a salary of $60,000-$80,000 per year.

Job Description

The primary responsibility of this position will be to provide exceptional technical support to customers through various channels, including phone, email, and chat. You will work closely with the development team to resolve complex issues and ensure that customers receive timely and effective solutions.

Key Responsibilities
  • Support Customers: Manage emergency support calls during regular business hours and respond to product support tickets via Jira Service Desk.
  • Troubleshoot Issues: Troubleshoot issues, reproduce faults, and work towards effective resolutions.
  • Communicate Effectively: Ensure incoming tickets include all necessary information by communicating with customers.
  • Assist the Development Team: Assist the Development Team by reproducing issues, debugging, and gathering relevant details for smoother handovers.
  • Document Procedures: Create and distribute product licenses to customers.
  • Review and Update Documentation: Review and update customer documentation, including user guides, white papers, and release notes.
Qualifications

To succeed in this role, you will need:

  • Degree in Engineering (or related field): A degree in Engineering (or related field), or equivalent experience (3–5 years).
  • Technical Support Experience: 3–5 years in a technical support or similar professional role.
  • Customer-Facing Skills: Prior experience in a customer-facing capacity is essential.
  • Strong Communication Skills: Strong communication skills to explain technical matters clearly to both clients and internal teams.
  • Technical Knowledge: General knowledge of Linux systems, experience in networking and troubleshooting, scripting experience, and ability to read and understand Java or C.
  • Languages: Fluency in English (written and spoken).
Benefits

As a Technical Support Specialist at Link Group, you can expect:

  • A competitive salary of $60,000-$80,000 per year.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work on challenging projects and make a real impact.

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