Senior Technical Support Specialist

6 dni temu


Warszawa, Mazovia, Polska Nowa Era Sp. Z O.o. Part Of Sanoma Group Pełny etat
About the Company

Nowa Era Sp. Z O.o. Part Of Sanoma Group is a dynamic and innovative company that offers exciting opportunities for professional growth and development.

Job Description

We are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and solutions to customers in a timely and accurate manner.

Responsibilities
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Documenting technical knowledge in the form of notes and manuals
  • Prioritizing and managing several open issues at one time
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Computer Science or related field
  • Basic knowledge of OAuth2 (auth0/Octane)
  • Basic knowledge of k8s
  • Basic knowledge of REST API
  • Basic knowledge of SQL
  • Experience with cloudwatch, datadog or similar
  • Ability to find a root cause of a bug/incident
  • Ability to support integrators (internal clients/teams/applications)
  • Basic scripting skills (bash)
Benefits

We offer a competitive salary of €60,000 - €80,000 per year, depending on experience. Additionally, you will receive benefits such as 100% remote work, flexible working hours, and opportunities for professional development.

Why Join Us?

As a Technical Support Specialist at Nowa Era Sp. Z O.o. Part Of Sanoma Group, you will have the opportunity to work with a talented team of professionals who share your passion for technology and innovation. You will also have the chance to develop your skills and knowledge in a fast-paced and dynamic environment.



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