Technical Support Specialist with French
3 dni temu
We are seeking a highly skilled Technical Support Specialist with expertise in French to join our team at HRK S.A. as a global product expert.
As a key member of our technical support team, you will provide exceptional support to customers, field sales teams, and customer service representatives via phone, email, and online chat. Your primary responsibility will be to deliver comprehensive technical support for our products, ensuring seamless customer experiences and driving sales growth.
The ideal candidate should have a Bachelor's or Master's degree in Electrical or Mechanical Engineering, or equivalent experience, and possess strong communication and interpersonal skills. Fluency in French and English is essential, as well as advanced computer literacy, including Microsoft Office Suite and CRM software.
We offer a competitive salary, ranging from 45,000 to 60,000 PLN per month, depending on experience, plus benefits, professional development opportunities, and a hybrid work model that balances office and remote work.
In this role, you will:
- Provide technical support to customers, field sales teams, and customer service representatives
- Support the development of new business opportunities and engage with customers to increase sales
- Handle inquiries from external and internal customers via phone, virtual meetings, and written communication
- Manage and maintain quotes within the ERP/Salesforce system
- Assist the Customer Service team by reviewing technical complaints, addressing customer concerns, and escalating issues when necessary
You will work closely with our marketing department to support technical training and proofreading marketing materials. If you have experience with SAP and thermodynamics, that's a plus
We value your technical aptitude, quick learning ability, and problem-solving skills under time constraints. As a team-oriented individual, you should be comfortable working in a shared email and phone environment and have a positive, can-do attitude.
Join us at HRK S.A. and take advantage of our competitive salary, benefits, and professional development opportunities. Apply now to become part of our dynamic team
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