Technical Support Specialist with French

4 dni temu


Warszawa, Mazovia, Polska HRK S.A. Pełny etat

We are seeking a Technical Support Specialist to join our team in Warsaw, Poland. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, including field sales and customer service teams.

About the Role

As a Technical Support Specialist, you will play a critical role in delivering comprehensive technical support to professional clients, including planners, architects, consultants, installers, contractors, specialized distributors, and company representatives.

  • Main Responsibilities:
  • Provide technical support via phone, email, and online chat to customers, field sales, and customer service teams.
  • Support the development of new business opportunities and engage with customers to increase sales of the company's products and services.
  • Handle inquiries from both external and internal customers by phone, virtual meetings, and in writing, addressing technical questions and quotes in an efficient and timely manner.
  • Manage and maintain quotes within the ERP/Salesforce system.
  • Assist the customer service team by reviewing technical complaints, addressing customer concerns, and escalating issues when necessary.
  • Support the marketing department with technical training and proofreading marketing materials.

You will be working in a hybrid environment, enjoying flexibility with a mix of office and remote work tailored to your role and team.

Requirements

To succeed in this role, you will need:

  • Education: A Bachelor's or Master's degree in Electrical or Mechanical Engineering, or equivalent field experience.
  • Experience: At least 1 year of experience in customer service or a supervisory role within an industrial setting.
  • Skills:
    • Fluent in French and English.
    • Strong communication and interpersonal skills, especially for phone interactions.
    • Technical aptitude with a quick ability to learn product information.
    • Advanced computer literacy, including Microsoft Office Suite, AutoCAD, Bluebeam, PDF Foxit, and CRM software (Salesforce).
    • Ability to multi-task and manage shifting priorities to meet customer needs.
    • Problem-solving skills under time constraints.
What We Offer

We offer a competitive salary, benefits, and a range of perks, including:

  • A generous estimated annual salary: PLN 120,000 - PLN 180,000.
  • A hybrid work model with flexible working hours.
  • Ongoing training and development opportunities.
  • The chance to work in a diverse, global team.


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