Technical Support Specialist with French
4 dni temu
We are seeking a Technical Support Specialist to join our team in Warsaw, Poland. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, including field sales and customer service teams.
About the RoleAs a Technical Support Specialist, you will play a critical role in delivering comprehensive technical support to professional clients, including planners, architects, consultants, installers, contractors, specialized distributors, and company representatives.
- Main Responsibilities:
- Provide technical support via phone, email, and online chat to customers, field sales, and customer service teams.
- Support the development of new business opportunities and engage with customers to increase sales of the company's products and services.
- Handle inquiries from both external and internal customers by phone, virtual meetings, and in writing, addressing technical questions and quotes in an efficient and timely manner.
- Manage and maintain quotes within the ERP/Salesforce system.
- Assist the customer service team by reviewing technical complaints, addressing customer concerns, and escalating issues when necessary.
- Support the marketing department with technical training and proofreading marketing materials.
You will be working in a hybrid environment, enjoying flexibility with a mix of office and remote work tailored to your role and team.
RequirementsTo succeed in this role, you will need:
- Education: A Bachelor's or Master's degree in Electrical or Mechanical Engineering, or equivalent field experience.
- Experience: At least 1 year of experience in customer service or a supervisory role within an industrial setting.
- Skills:
- Fluent in French and English.
- Strong communication and interpersonal skills, especially for phone interactions.
- Technical aptitude with a quick ability to learn product information.
- Advanced computer literacy, including Microsoft Office Suite, AutoCAD, Bluebeam, PDF Foxit, and CRM software (Salesforce).
- Ability to multi-task and manage shifting priorities to meet customer needs.
- Problem-solving skills under time constraints.
We offer a competitive salary, benefits, and a range of perks, including:
- A generous estimated annual salary: PLN 120,000 - PLN 180,000.
- A hybrid work model with flexible working hours.
- Ongoing training and development opportunities.
- The chance to work in a diverse, global team.
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